Communications Coordinator Job at Four Seasons (Palm Beach)

Job Description

The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. This position ensures all guest inquiries are handled efficiently, accurately, and with a high level of hospitality. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. Success in this role requires strong multitasking abilities, attention to detail, and a warm, service-oriented approach.

Job Responsibility

Answer and direct incoming calls in a professional, friendly manner, using guest names when possible
Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed
Provide accurate information about hotel services, amenities, events, and local area details
Handle guest requests, concerns, and complaints with professionalism and urgency
Manage wake-up calls, messages, and internal communications in a timely and accurate manner
Operate and maintain the hotel’s communication systems, including switchboard, PMS, and messaging tools
Assist with call routing functions such as transfers, forwarding, holding, and screening
Coordinate and fulfill special guest communication requests for rooms and events
Ensure all communication equipment is maintained and functioning properly
Collaborate with departments to ensure seamless guest service and follow-up on requests
Perform administrative tasks and support overall Front Office operations as needed

Requirements

High school diploma or equivalent experience
1–2 years of experience in an administrative, customer service, or hotel environment preferred
Strong verbal and written communication skills with a warm and professional demeanor
Excellent multitasking, organizational, and problem-solving skills
Ability to work efficiently under pressure and manage competing priorities
Proficiency in English (reading, writing, and speaking)
Strong computer skills, including Microsoft Office and property management systems (Opera preferred)
Ability to learn and navigate multiple software systems simultaneously
Attention to detail and accuracy in handling guest information
Flexible availability to work mornings, evenings, weekends, and holidays

What we offer

Competitive Salary & Wages
401(k) Retirement Plan
Excellent training and development opportunities
Complimentary accommodations at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

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Communications Coordinator

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