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Enormous Enterprise Logo Enormous Enterprise · -

Communications & Community Manager

India, Jaipur · Job Posted February 18, 2026
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Job Description

We are looking for a warm, organized, and creative Communications & Community Manager to be the voice of our brand. This role involves handling customer care across platforms, managing influencer collaborations, and executing gifting and barter programs.

Job Responsibility

  • Respond promptly and professionally to customer queries via Instagram, WhatsApp, email, and website chat
  • Maintain a positive brand tone and ensure every customer feels supported
  • Track common customer feedback and share insights with the design and production teams
  • Identify relevant influencers, stylists, and creators aligned with the brand’s aesthetic
  • Reach out for collaborations, gifting, barter partnerships, and paid promotions
  • Maintain an influencer database with engagement metrics, collaboration history, and posting commitments
  • Build long-term relationships with influencers who genuinely connect with the brand
  • Coordinate selection of garments for gifting, ensuring sizing and preferences are correct
  • Manage dispatches of PR packages and gifted orders with the logistics team
  • Track all gifted items, expected deliverables, posting schedules, and performance metrics
  • Ensure influencers post agreed-upon content and maintain follow-ups politely
  • Work with the social media team to share influencer content for reposting
  • Identify UGC (user-generated content) opportunities to support brand storytelling
  • Communicate upcoming campaigns, themes, and collection launches to creators
  • Maintain weekly trackers for customer queries, complaints, and their resolution time
  • Prepare influencer collaboration reports including reach, engagement, and conversions

Requirements

  • Excellent communication skills (written & verbal)
  • Strong understanding of Instagram, creator economy, and current fashion trends
  • Highly organized with strong follow-up skills
  • Empathetic, patient, and able to maintain brand tone at all times
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