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Communications and Engagement will lead a high-performing communications team to drive Carrier Corporation’s digital transformation agenda through its Global Capability Center (GCC). This role combines strategic leadership, expertise in internal and external communications, thought leadership, and industry engagement to foster innovation, enhance employee and stakeholder alignment, and amplify the GCC’s contributions. The Senior Manager will work closely with senior leaders, cross-functional teams, and external stakeholders to deliver impactful communication strategies that position Carrier as a leader in technology and digital transformation.
Job Responsibility:
Lead, mentor, and develop a team of communications professionals, fostering a collaborative and high-performance culture
Provide strategic direction and ensure the team’s efforts align with Carrier’s digital transformation goals and global communications strategy
Establish team priorities, oversee project timelines, and manage resources to deliver high-quality outcomes
Build and maintain a center of excellence for communications within the GCC, leveraging best practices and driving continuous improvement
Partner with senior executives to craft and execute strategic communication plans that articulate Carrier’s digital transformation vision
Drive the creation of thought leadership content, including white papers, articles, and keynote presentations, positioning Carrier as an innovator in the digital space
Represent the GCC’s achievements at industry events and forums, building credibility and reinforcing Carrier’s leadership position
Cultivate relationships with industry influencers, analysts, and partners to amplify Carrier’s brand and reputation
Develop and implement internal communication strategies that enhance employee alignment, engagement, and understanding of digital transformation initiatives
Oversee the creation and management of communication channels, such as intranets, newsletters, and interactive platforms, ensuring consistent messaging
Plan and execute large-scale engagement activities, including town halls, innovation showcases, and cultural events, to foster collaboration and inclusivity
Act as a strategic advisor to senior leaders, ensuring their communications are impactful and resonate with diverse, global audiences
Lead external communication efforts to highlight the GCC’s contributions to Carrier’s global innovation strategy
Manage relationships with media outlets, analysts, and external stakeholders to secure thought leadership opportunities and promote Carrier’s achievements
Guide the creation of high-quality, multi-format content (written, visual, and multimedia) for internal and external audiences
Oversee the development of white papers, case studies, and success stories that showcase the GCC’s impact on Carrier’s digital transformation
Maintain a content calendar aligned with business objectives, ensuring timely and relevant communication delivery
Lead Carrier’s participation in industry events, ensuring alignment with key digital transformation narratives and goals
Oversee the planning and execution of flagship events, such as thought leadership forums and industry roundtables, to enhance Carrier’s brand visibility
Requirements:
Bachelor’s degree in communications, public relations, marketing, or a related field
a master’s degree is preferred
15+ years in corporate communications, with experience leading teams in Global Capability Centers or technology-driven organizations
Proven track record in managing communication strategies for large-scale digital transformation initiatives
Strong leadership and team management capabilities, with the ability to inspire and guide a diverse team
Exceptional communication skills, with the ability to craft and deliver strategic narratives
Proficiency in leveraging digital tools and platforms for communication and storytelling
Expertise in thought leadership, media relations, and employee engagement
Deep understanding of digital transformation trends, GCC ecosystems, and global best practices in corporate communications
Familiarity with managing change communication and fostering innovation through strategic messaging
Nice to have:
Experience in Fortune 200 or multinational organizations
Demonstrated success in building and leading high-performing teams
A strategic mindset with a focus on outcomes, collaboration, and continuous improvement
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