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Communications and Engagement Executive

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British Airways

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Location:
United Kingdom , London

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this pivotal role, you'll be the voice that connects our Cabin Crew, our Management Team and all our supporting operations teams. This role ensures everyone stays informed, engaged, and aligned with our mission of operational excellence. You'll craft compelling content across multiple channels, from digital platforms to face-to-face briefings, while fostering a culture of transparency and two-way dialogue.

Job Responsibility:

  • Create and deliver high-quality tactical, technical, and business-as-usual communications to large audiences
  • Translate complex operational and technical details into clear, engaging messages
  • Manage and update digital content across internal platforms, moderating activity and responding to colleague queries in real time
  • Plan and execute engagement initiatives, events, and recognition activities
  • Monitor and evaluate the effectiveness of communications and engagement activities, using insights to improve impact
  • Identify and mitigate risks, supporting crisis communications when required
  • Work independently as the primary communicator within your directorate, while collaborating with the central communications team

Requirements:

  • Proven experience in crafting and executing communication plans aligned with business objectives
  • Skilled in creating engaging content and managing stakeholder relationships
  • Experience handling communications during sensitive or challenging situations
  • Ability to measure communication effectiveness and act on insights to improve outcomes
  • Strong ability to communicate effectively, both in writing and presenting verbally to wide ranging audiences
  • Proficiency in Microsoft Word, PowerPoint, Teams, Viva Engage, and various intranet tools
  • Positive and proactive approach
  • Resilience in demanding situations
  • Skilled at planning, prioritising and managing multiple projects with efficiency
  • Brings creativity and flexibility
  • Collaborative nature
  • Ability to build strong relationships and influence stakeholders effectively
  • Keen awareness of current affairs, internal environment, and wider business landscape

Nice to have:

  • Experience handling communications during sensitive or challenging situations
  • Ability to measure communication effectiveness and act on insights to improve outcomes
What we offer:
  • Unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
  • Opportunities to take on new challenges and move forward
  • Consider opportunities right across our business to help you develop and progress

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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