Communications Agent Job at Four Seasons (Tunis)

Communications Agent

We are currently seeking the creative talent a Full-time Communications Agent th...

Location

Egypt , Cairo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in reading and writing in English
Fluency in English speaking
A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests
Ability to follow proper payroll procedures
Ability to provide general information and inquiries to all callers
Familiarity with hotel services, hours of operation, key hotel personnel, daily activities, special function
Ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines
Well-mannered, visionary, and passionate
Having a deep understanding of the hospitality concept

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Employee Meals
Stays at FS properties (based on availability)
Discounted meals
Comprehensive private medical insurance
Dental/disability/life insurance
Retirement benefits/pension

Fulltime

Communications Agent

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

United States , Naples

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Operate telephone switchboard station to answer telephone calls and monitor busy or unanswered lines
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Review shift logs/daily memo books and document pertinent information in logbooks
Notify Loss Prevention/Security of any guest reports of theft
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to be part of an amazing global team
Empowerment to be creative, thoughtful and compassionate
Access to opportunity in an equal opportunity employer environment
Celebration of unique backgrounds
Non-discrimination on any protected basis

Fulltime

Communications Agent

About the role: Maintaining smooth communication within the resort and ensuring ...

Location

Egypt , South Sinai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Strong organizational abilities and multitasking skills
Comfortable with various computer programs and quick to learn new software
The ability to follow proper payroll procedures
The ability to provide general information and inquiries to all callers and is familiar with all hotel services, hours of operation, key hotel personnel, daily activities, special function, etc.
The ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines
The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
The ability to accept and place wake-up calls for hotel guests

Job Responsibility

Maintaining smooth communication within the resort and ensuring guests have a pleasant experience

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Communications Agent

The Communications Agent ensures the hotel’s communication channels—phone lines,...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One (1) year of relevant experience within a top luxury brand is considered an asset
Excellent interpersonal and communication skills
Good organisational skills, ability to prioritize workload and handle pressure
Passion and curiosity in the luxury market
Guest-centricity and understanding the importance of guest preferences
Kindly note that due to work visa restrictions, position is open to Singaporeans only

Job Responsibility

Handle all phone, chat, and email enquiries promptly and graciously, directing requests to the appropriate department
Deliver exceptional hospitality in every interaction—accommodating special requests, assisting with guest feedback, and providing accurate information on hotel services, operating hours, facilities, in-house events, directions, and technology services (internet, telephone, facsimile)
Manage guest concerns and feedback in accordance with hotel policies, ensuring timely and thoughtful resolution
Ensure all communication systems: telephone switchboard, property management system, and fax equipment are operated and maintained in optimal condition
Monitor and respond to the hotel’s fire control panel and support emergency communications with efficiency and professionalism
Arrange accurate wake-up calls, and deliver messages and facsimiles promptly
Assist with call screening, confidential call handling, and routing needs such as transfers, forwarding, and “Do Not Disturb” requests
Support installation and basic troubleshooting of telephone and facsimile services in guest rooms and public areas
Assist with enquiries and sales of beds, pillows, and linens, including coordination of delivery or shipment
Facilitate sales of sundry and specialty items from the Gift Shop

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

New

Chat Communications Agent

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and be willing to accept assignments on as need basis, to promote teamwork. This may include some evenings, weekends, and holidays.

Job Responsibility

He/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone
The Chat Communications Operator should be an experienced customer service specialist with outstanding phone and chat communication skills, the capacity to multitask, and a passion for service and hospitality.

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Parking
Complimentary Employee Meals

Fulltime

Reservations And Communications Agent

We are seeking individuals who are passionate about hospitality and possess a ke...

Location

United States of America , Boston

Salary:

32.83 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Requires reading, writing and oral proficiency in the English language
Excellent interpersonal and communication skills, both in person and by telephone
Excellent and unwavering customer service
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
2-3 years’ experience in a similar role
Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred

Job Responsibility

Handle reservations for both Four Seasons One Dalton and Four Seasons New York Downtown
Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests
inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests

What we offer

FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals

Fulltime

Core (Communications) Agent

Answers and directs phone calls, pages, radio requests and faxes in an efficient...

Location

United States of America , Naples

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Ability to read, write and speak English
Passion for providing genuine customer service
flexible schedule
ability to work weekends and holidays
Must be fluent in English
possess legal work authorization in the United States.

Job Responsibility

Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Work harmoniously and professionally with co-workers and supervisors
Monitors and responds to hotel fire control panel and emergency and safety situations
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement.

Fulltime

Seasonal Full-Time Communications Agent

Join our team in the Land of Enchantment! Are you ready to take the next big ste...

Location

United States of America , Santa Fe

Salary:

20.76 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of receptionist experience, preferably in a luxury hospitality environment
Proficiency with computers and online systems- Opera, Book for Time, Open Table experience preferred
Strong communication and interpersonal skills
Fluent in English receptive and productive skills
Flexible schedule- availability to work evenings, weekends, and holidays

Job Responsibility

Handle all incoming calls and correspondence, including room and spa reservations, gift card inquiries, IRD orders, and internal requests
Coordinate guest requests with internal departments and external vendors, resolving issues proactively and escalating when needed
Process reservations accurately, ensuring complete guest profiles and maximizing revenue through effective sales techniques
Assist with employee comp requests, friends‑and‑family rate bookings, and reservations emails
Manage daily reports, WRO/TRUST bookings, room blocks, and online gift card orders
Maintain up‑to‑date knowledge of hotel offerings, seasonal changes, and procedures
Uphold Four Seasons standards while maintaining a calm, professional, and collaborative demeanor
Support colleagues and management during high‑volume periods and complete assigned tasks as needed, such as assisting with checking in and out guests

What we offer

Global growth opportunities
Comprehensive training & development
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
401(k) Retirement Plan
Sick leave pay

Fulltime

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Communications Agent

Job Responsibility

Requirements

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