Communication Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Bahrain

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Communication Supervisor oversees the operation of the telephone switchboard station, processes guest requests, and ensures excellent service delivery. The role involves managing daily reports, addressing VIP needs, and maintaining professional standards. The position requires adherence to company policies, fostering positive relationships, and contributing to organizational efficiency.

Job Responsibility:

Oversee the operation of telephone switchboard station
Run/review daily reports (arrivals, departures, contingency lists, shift logs, work orders)
Process all room/call/phone/internet related guest requests
Receive, record, and relay messages
Update and distribute property telephone directories to staff
Supply guests with directions and information regarding property and local areas of interest
Follow up to ensure requests have been met
Arrange transportation for guests/visitors
Address needs of VIPs
Dispatch bell staff or valet staff as needed
Notify Loss Prevention/Security of any guest reports of theft
Assist management in scheduling, evaluating, and motivating employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Read and visually verify information in a variety of formats
Enter and locate information using computers and/or POS systems
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

Some college
At least 1 year of related work experience
No supervisory experience
None License or Certification

What we offer:

Access to opportunity
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination on any protected basis
Empowerment to be creative, thoughtful and compassionate
Proud of the work you do and who you work with
Chance to be part of a global brand leader in luxury hospitality

Additional Information:

Job Posted:
June 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Communication Supervisor