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Communication Specialist

United States, Charlotte Employment contract · Job Posted June 28, 2026
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Job Description

We are looking for a Communication Specialist to support a major customer-facing communications effort within the retail industry. This Long-term Contract position will focus on shaping clear, compelling messaging that helps guide customers through an important payment platform transition over the course of a year. The ideal candidate brings strong planning and writing capabilities, along with the ability to coordinate effectively across multiple partner teams and business functions.

Job Responsibility

  • Develop and maintain a comprehensive communications roadmap that supports a large-scale payment platform initiative and keeps activities on schedule
  • Create customer-facing and internal communication content that delivers clear, consistent messaging across multiple channels
  • Build and manage editorial calendars to organize messaging timelines, campaign milestones, and content delivery priorities
  • Partner with cross-functional stakeholders, including marketing technology, payments teams, and external business groups, to align communication strategy and execution
  • Support awareness and adoption efforts designed to help a high-volume customer base transition to a new payment provider within defined timelines
  • Coordinate messaging across involved organizations to ensure brand consistency, clarity, and a unified customer experience
  • Review communication performance and stakeholder feedback to refine messaging approaches and improve engagement outcomes
  • Contribute to project-related communication planning for platform consolidation activities as business needs evolve

Requirements

  • 5+ years of experience in communications, corporate communications, internal communications, or a related field
  • Demonstrated experience creating communication plans, messaging frameworks, and content calendars for complex initiatives
  • Strong copywriting skills with the ability to tailor content for different audiences and communication channels
  • Proven ability to work collaboratively with cross-functional teams and multiple stakeholder groups
  • Experience supporting marketing communications, customer communications, or change-related communication efforts
  • Excellent verbal and written communication skills with strong attention to detail and message consistency
  • Ability to manage multiple priorities in a permanent, fast-paced contract environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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