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Communication Specialist (Internal)

https://www.ikea.com Logo

IKEA

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Location:
Thailand , Samutprakarn

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the MMA/ Country Internal Communication Specialist, you are part of our centralised Service Office (SO) Marketing organisation under the new MMA communication model. This means your work influences the entire country - not one unit, not one store, but all IKEA Thailand locations through a single, unified communication approach. You will lead and deliver a wide range of communication and engagement activities that build positive perceptions of our brands among 1,000 co-workers in Thailand. Your mission is to build clarity, consistency, and strong connection across the whole IKEA Thailand network.

Job Responsibility:

  • Operate as a central function under SO Thailand Marketing, embedding communication into our national commercial and people agenda. Lead the Centralised, MMA‑Aligned Communication System
  • Develop internal communication strategy and be responsible for all country internal communications reaching all co-workers across all units in the country
  • Implement a strategic approach to communication: Spot risks and opportunity for the country team communication – aligned to country commercial and business agendas
  • Deliver communication content and materials: In co-ordination with Corporate Communication and country team, develop internal communication content that support business in IKEA tone of voice
  • Secure best practice in internal communication channels: Own and manage channels, and lead and take accountability for steady flow of inspiring content in internal channels
  • Create connections and engagement activities: Support the building of an open atmosphere by keeping co-workers well-informed about country priorities and connected to management
  • Develop internal communication annual budget plan for the country, based on Corporate Communication direction, and manage throughout the year
  • Collaborate and actively participate in the Ikano Retail internal communication network: represent Thailand in regular meeting sessions
  • Act as sustainability ambassador: Create content and activities that develop co-worker understanding of IKEA Thailand sustainability strategy
  • Support development of communication competence: Use communication skills, knowledge and influence to support leadership and other business partners
  • Support in Crisis Management and Local Marketing initiatives: Deliver aligned internal communication to support crisis management

Requirements:

  • Truly aligned with IKEA values
  • Storytelling and clear communication (Thai & English)
  • Passionate about communication and co‑worker engagement
  • Motivated to build pride, clarity, and connection across large teams
  • Energised by a fast-moving retail environment
  • Excellent understanding of IKEA Brand, Concept, and Tone of Voice
  • Strategic internal communication planning
  • Channel management and content production
  • Sustainability and crisis communication
  • Digital communication and co-worker engagement tools
  • Matrix collaboration and stakeholder management
  • Planning, KPI setting, and measuring impact
  • Multi‑format content creation
  • Project management and multitasking
  • Expert-level PowerPoint for deck creation
  • Working knowledge of Adobe Illustrator is a major advantage

Additional Information:

Job Posted:
March 26, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
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