Communication & Reservations Agent

• Be fully aware of Four Seasons core standards and service Culture
• Capture sales from in-coming reservations calls and coordinate details of each reservation
• Answer all incoming calls and FS messenger from outside and channel them as appropriate
• Reply to all guests’ inquiries for accommodation or general hotel information
• Articulate the description of the hotel and explain the features to maximize finalizing the booking
• Register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation
• Responsible for effective implementation and compliance Reservation Standards
• Achieve targeted goals in Hotel Mystery Shopping calls (whenever applicable)
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Merge profiles as necessary
• Create hierarchies/relationships between Corporate Accounts
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head
• Answer General Reservations e-mail, retrieve and distribute e-mail
• Handle guest complaints in accordance with Four Seasons policy

• European Passport or the legal right to work in Greece
• Excellent verbal & written communication skills in English are essential
• Previous experience in a similar role is advantage
• Proficiency in Greek language is an advantage

Proficiency in Greek language

• Competitive Salary and comprehensive Benefits Package
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
• Ticket Restaurant monthly allowance of €100
• Complimentary Nights at Four Seasons Hotels & Resorts globally
• Employee Recognition Program
• Opportunities for Global Travel through Task Forces and Transfers
• Access to Four Seasons global Training & Development