This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Our Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation.
Job Responsibility:
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Taking telephone, e-mail and fax reservations enquiries
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems and high-speed Internet system
Responsible for non-phone communication and reservation duties, including processing new bookings, updating and organizing existing reservations, and responding to inquiries received through the reservations email inbox
Answers general reservations emails, retrieve and distribute mail and process brochure requests
Accepts and delivers wake-up calls and messages in a timely manner
Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space
Requirements:
Bachelor Degree / Diploma degree or equivalent experience
A minimum of 1 year of experience in same field
Excellent verbal communication skills in both Arabic and English Languages
Customer service experience
Strong sales skills
What we offer:
Competitive salary, wages, and a comprehensive benefits package