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Four Seasons Logo Four Seasons · Hospitality and Tourism

Communication/ Reservation Agent

Jordan, Amman · Job Posted March 19, 2026
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Job Description

Our Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation.

Job Responsibility

  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
  • Taking telephone, e-mail and fax reservations enquiries
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • Acquire comprehensive knowledge of the Hotel and the company and keep updated with seasonal changes and new information
  • Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems and high-speed Internet system
  • Responsible for non-phone communication and reservation duties, including processing new bookings, updating and organizing existing reservations, and responding to inquiries received through the reservations email inbox
  • Answers general reservations emails, retrieve and distribute mail and process brochure requests
  • Accepts and delivers wake-up calls and messages in a timely manner
  • Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space

Requirements

  • Bachelor Degree / Diploma degree or equivalent experience
  • A minimum of 1 year of experience in same field
  • Excellent verbal communication skills in both Arabic and English Languages
  • Customer service experience
  • Strong sales skills

What we offer

  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
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