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Communication Operations & Optimization, Sr. Specialist

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Advocate Health Care

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Location:
United States

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Category:
-

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Contract Type:
Not provided

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Salary:

44.15 - 66.25 USD / Hour
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Job Description:

Responsible for supporting the implementation of scalable communication processes and act as the team editing and content development center of excellence. Executes on an enhanced digital and Artificial Intelligence (AI)-driven strategy and be accountable for supporting building and distribution of channel content and distribution list management, while focusing on metric gathering, analysis and process improvement.

Job Responsibility:

  • Support the execution of Advocate Health’s internal communications content strategy, in line with the wider internal communications strategy and business strategy and priorities
  • Support the tech-focused drivers of the communications strategy, including the integration and evolution of intranet-style platforms, the building and maintenance of SharePoint sites to serve the strategy and the platform crosswalk strategy that drives audience management
  • Executes the processes in place to plan, produce, govern and measure communications content across multiple teams and platforms
  • Implements the governance and segmentation of distribution lists to ensure targeted and efficient communication and partner with IT and data teams to maintain clean, up-to-date audience data and access controls
  • Integrates the use of AI tools and innovative solutions to improve message targeting, personalization and performance tracking
  • Support experimentation with new technologies to enhance message delivery and audience reach
  • Execute on the centralized "air traffic control" function to coordinate timing, relevance and frequency of messages
  • Gather and report out on success metrics, making recommendations for continued improvement
  • Execute on the reimagined intranet and internal digital communications strategy

Requirements:

  • Bachelor’s degree in communications, journalism, public relations, marketing, advertising or other business-related field, or bachelor’s degree combined with relevant experience
  • Typically requires 5 years of experience in Communications, Marketing, Journalism or other business-related field, including experience with formulating and executing comprehensive communications strategies
  • A strategic thinker and creative problem-solver with a track record in internal communications, with a particular focus on reaching diverse audiences with varying levels of access to company-sponsored information
  • Ability to think big picture to foresee reputational risks and opportunities and zoom into critical details, nuances and variables to inform internal communications strategies and responses
  • Comfortable working across departments and businesses to bring a calm demeanor and coordinated approach to company issues, balancing competing perspectives and the needs of stakeholders at all levels
  • Proactive, independent, and takes initiative with consistent follow through
  • Superb communication skills, verbal and written, conducted in a timely manner
  • Superior time management skills with capability of working with and meeting deadlines
  • Ability to think critically, understand complex concepts, synthesize information and create clarity to support sound decision-making
  • Specific experience and strong record of success in understanding the environment, identifying opportunities, designing solutions and aligning action to drive performance
  • Highly strategic with a demonstrated track record in assessing complex, competitive issues and situations and in developing related initiatives in partnership with other stakeholders to drive business results
  • Thrives in a fast-paced environment, having a change mindset and comfortable navigating ambiguity
  • Strong communication skills, including presentation creation and delivery, with the ability to inspire and influence others
  • Excellent oral and written communications, executive presence and relationship development skills
  • Collaborate with other teams within the organization to ensure that consumer and employee insights are integrated into decision-making processes
  • Manage resources and timelines, ensuring efficiency and effectiveness of internal communications activities
  • Position requires some travel
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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