This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Communication & Interior Design group leader inspires and surprises visitors by presenting and communicating the IKEA home furnishing offer with strong visual impressions that exceed visitors’ expectations. Through inspiring range presentation, impactful store communication, vitality and commerciality, the team strengthens the IKEA Brand and converts more visitors into customers while positioning IKEA as the leader in life at home.
Job Responsibility
Lead, inspire and develop the store Com&In team, including Interior Design and Visual Merchandising co-workers/managers, to strengthen the uniqueness of the IKEA identity in all customer meeting points
Secure inspiring, relevant and commercial home furnishing solutions through room settings, homes, vignettes, activity areas, store media and sales support areas that reflect a wide variety of living situations, styles and price levels
Lead the team in creating an optimal store layout and range presentation that supports the commercial priorities, customer journey and mechanical sales system
Drive vitality and seasonality in the store by securing a strong commercial calendar and implementing commercial activities that always give customers something new and inspiring to discover
Use knowledge of people’s life at home, customer shopping behaviour, market research and local trends to create relevant, aesthetic and functional solutions that exceed customer expectations
Partner closely with the Store Manager and commercial team to support sales, margin and business goals through impactful visual merchandising, store communication and home furnishing solutions
Secure that global tools, solutions and IKEA concept guidelines are implemented consistently while adapting solutions when needed to make them locally relevant
Ensure the store commercial team has a strong understanding of store layout, range of presentation and store communication to support the IKEA way of presenting the range
Contribute actively to the store business plan, country business plan and Com&In action plan by identifying initiatives that support business growth, customer engagement and long-term profitability
Inspire the team with up-to-date knowledge about home furnishing, retail, design, visual merchandising, sustainability, digital communication and market trends
Secure high standards of store communication and visual identity in line with IKEA visual and verbal identity guidelines across all physical and commercial touchpoints
Lead competence development, succession planning and talent identification within the Com&In function to build a high-performing, future-oriented and passionate team
Ensure budget control, cost consciousness and efficient planning of resources while maintaining creativity and quality in execution
Collaborate cross-functionally with Sales, Logistics, Customer Experience and other store functions to secure seamless and inspiring customer experience
Ensure compliance with IKEA safety, security and operational procedures, and report any security breaches according to IKEA policies
Requirements
Extensive experience in Communication & Interior Design, Interior Design, Visual Merchandising, Store Planning or other design-oriented retail functions
Design-based education in Interior Design, Visual Merchandising, Graphic Design, Architecture or related fields
Proven success in leading, inspiring and developing people and creative processes within a fast-paced retail environment
Strong experience in visually expressing and protecting a brand identity
Strong visual competence with a keen eye for aesthetics, commerciality and customer experience
Proven customer-focused and business-driven mindset
Experience in creating and implementing commercial action plans and store communication strategies
Strong communication, coaching and presentation skills with the ability to explain concepts verbally and visually
Proven ability to prioritize, organize and manage multiple projects and teams effectively while meeting deadlines
Experience working cross-functionally and influencing stakeholders at different levels
Confident communication skills in English
Computer proficient with knowledge and experience using relevant design and communication software