Communication Control Officer Job at Brown University

Job Description

The Communication Control Officer is responsible for performing specialized work in receiving, routing and dispatching requests for services which come through the Communication Center; for maintaining as accurate status of all field units; for monitoring various radio frequencies; for maintaining and reacting to alarm systems; for maintaining specified logs; for initiating Communication Receipts and for performing routine clerical tasks. They shall be required to perform miscellaneous tasks as assigned.

Job Responsibility

Performing specialized work in receiving, routing and dispatching requests for services which come through the Communication Center
Maintaining as accurate status of all field units
Monitoring various radio frequencies
Maintaining and reacting to alarm systems
Maintaining specified logs
Initiating Communication Receipts
Performing routine clerical tasks
Operating the base station radio system in accordance with proper radio procedure and FCC regulations
Receiving information from and dispatch assignments to various field units concerning reported incidents of a criminal nature and/or requests for services
Initiating CAD system input to handle all information coming into the Communication Center
Maintaining a complete and accurate Radio Log for the tour of duty by means of data entry into the computerized CAD system
Monitoring and receiving by radio, telephone, security and fire alarms, etc.
information relative to the public safety status of the University and surrounding community
Determining the significance of the communication and according to established policies and procedures, with considerable latitude for judgment, initiate action and communicate information to field officers and other appropriate officials and agencies prioritizing in the event of increased activity
Maintaining and preparing all logs and files as indicated, provide information to members and guests of the University
Maintaining a professional demeanor at all times
Controlling keys of various organizations per written procedures and maintain the integrity of the key cabinet working with the University Lock Shop
Monitoring Providence Police and Fire Department radio frequencies and rebroadcast relevant information to patrol officers

Requirements

Must have a voice compatible in tone and diction with the radio and telephone systems and be able to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications
Must be capable of prioritizing tasks and handling a multiphasic position
Must have strong verbal communications skills and be able to effectively communicate with people, including juveniles, by giving information and directions
Must have strong typing/computer skills
Must be able to prepare reports, including sketches, using appropriate grammar, symbols and mathematical computations
Must be at least 18 years of age and have a high school diploma/GED
Must pass a physical examination administered by the University
Must not have any felony or serious misdemeanor convictions
Must pass a criminal background investigation
Must successfully pass this Department’s Communication Control Officer training program
Must successfully complete a 12-month probationary period (6 months if promoted to position)
Must successfully pass an assessment of skills needed to perform dispatching skills, both listening and written assessment

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Communication Control Officer

Job Description

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