Communication Agent Job at Four Seasons (Langkawi)

Communications & Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Greece , Athens

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room type and rate availability
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow proper escalation procedures for guest concerns

What we offer

Equal opportunity employer
Diverse workforce
Inclusive, people-first culture
Non-discrimination on any protected basis

Fulltime

Operations Support Agent

Join our office team for TUI as an Operations Support Agent in Austria and be th...

Location

Austria , St Johann

Salary:

2030.00 EUR / Month

TUI

Expiration Date

Until further notice

Requirements

Excellent communication skills
Fluency in verbal and written English
Fluent German speaking is highly desirable
Other European languages would be advantageous

Job Responsibility

Operational Support: Be the go-to expert for resort staff, providing quick, accurate information and ensuring teams are equipped to deliver exceptional service
Content Management: Collaborate with resort teams to deliver on-brand, professional, and engaging guest-facing content
Logistics Coordination: Oversee travel arrangements, uniform distribution, device setup, and essential administrative tasks to support team operations
Facility and Office Management: Manage office supplies, maintenance and other daily administrative duties
Staff Admin: Support staff with onboarding / offboarding tasks and HR & compliancy processes
Supplier Relations: Build and maintain strong relationships with suppliers to secure staff accommodations for future seasons

What we offer

Cost of Living Allowance
Private Health Insurance
Return flights and Shared staff accommodation
Company IT equipment and uniform
Comprehensive onsite start of season training with pay
Access to free language lessons & the TUI Learning Hub
Winter work in our Crystal Ski program and multiple permanent career development opportunities

Fulltime

Multi-property Reservations Agent

Join us as a Multi Property Reservations Agent to feel empowered by career growt...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills written and verbal
Relevant experience in a similar role
OPERA PMS Experience is highly preferable
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Handle all incoming calls into the hotel and redirect to each department as appropriate
Analyse and update all guest requests that are tailored to their requirements
Responsible for handling all hotel outlet reservations or guest orders
Assist and coordinate guest bookings, engaging with them and exceeding their expectations
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
Liase with other departments to deliver service excellence with each customer experience
Complete reservation administration tasks and offer general support to the team

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program with flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Employee Referral Incentives

Parttime

Reservations Agent

Four Points by Sheraton - where timeless classics are integrated with modern det...

Location

New Zealand , Auckland

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills written and verbal
Relevant experience in a similar role
Working rights in New Zealand
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Handle all incoming calls into the hotel and redirect to each department as appropriate
Analyse and update all traveller requests that are tailored to their requirements
Responsible for handling all hotel outlet reservations or traveller orders
Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
Build and strengthen relationships with existing and new travellers to enable future bookings
Liase with other departments to deliver service excellence with each traveller experience
Complete reservation administration tasks and offer general support to the team

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Parttime

Agent Success Associate

The Agent Success team is working to provide estate agents a positive customer e...

Location

United Kingdom , London

Salary:

32000.00 GBP / Year

GetAgent

Expiration Date

Until further notice

Requirements

Comfortable conducting phone calls and building rapport over the phone
Good email communication skills (well-written, good punctuation etc.)
Empathetic listener with a solution/resolution focus
Resilience
Diligent with keeping on top of administrative tasks and following processes correctly
Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
Positive attitude, proactive in sharing the team workload
Effective management of workload across different workflows, efficient and getting through volume of cases

Job Responsibility

Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions
Contacting de-registered agents, asking for their feedback
attempting to resolve the situation and bring them back to the service
Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship
Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
Responding to escalated email tickets
Conducting onboarding calls with new estate agents
Presenting cases to senior team members as required to support with decision-making
Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community

What we offer

Private Medical Cover
L&D Allowance
Wellbeing Allowance
Perks at Work
Hybrid Working (3 days in the office, 2 WFH)
+ Various opt In schemes
Holiday: 25 days + BH

Fulltime

Operations Agent

We are seeking digital experienced and helpful individuals like you to join our ...

Location

Spain , Palma de Mallorca

Salary:

20800.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Great organisational skills and ability to work in a fast-paced environment
experience in the leisure and tourism industry – ideally in a booking admin position is desirable
able to work in a flexible manner (including different shifts Monday-Sunday)
you can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills
collaborative approach, a real team player
excellent communication skills, both verbal and written in English and Spanish is required for this role
other European languages would be advantageous.

Job Responsibility

Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor
solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met
ensure all reservations are managed in detail and suppliers receive them on time
guide contracting
ability to think quickly to replan, accordingly to vehicle/guide availability
excellent communication skills necessary to deliver information to the service delivery team and suppliers.

What we offer

22 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
discounts and multiple offers with TUI Club De Benefits
option to obtain a discounted private health insurance
payment for all training days completed plus free access to TUI Learning Hub, TUI Skills Academy & language lessons
involvement with charity and sustainability initiatives like the TUI Care Foundation
complimentary access to WeCare Team & 24/7 Wellbeing Hub
career growth opportunities
seasonal contracts starting ASAP till the end of October 2025.

Fulltime

Operations Support Agent

We are seeking digital experienced and helpful individuals like you to join our ...

Location

Dominican Republic , Punta Cana

Salary:

409100.00 DOP / Year

TUI

Expiration Date

Until further notice

Requirements

Good administration skills, strong planning, organisation and confident with technology
High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead
A genuinely helpful, flexible and professional personality
A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
Excellent communication skills, both verbal and written in English and Spanish is required for this role
A collaborative team player who wants to learn, grow and embrace the digital culture

Job Responsibility

Manage petty cash transactions for small expenses as well as cash reconciliations
Office facilities daily maintenance (office supplies, building maintenance, reception, courier etc.)
TUI Rep support in destination, assisting the onboarding and off boarding process related to Flights, HR, documents/tasks, Visas, providing and activating any payment cards
Assisting in the device management, register the devices given to reps and assist with any queries related to set up/ connection etc.
Placing orders and delivering of uniforms to reps or destination staff and assist when needed, in the contracting of staff accommodation and car rental
At the initial and final setting of the season, assist in related health and safety checks for staff accommodation
Assisting operations support HUB with any ad- hoc local staff commissions and Source Market support related to destination queries

What we offer

14 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub

Fulltime

Cluster Reservations Agent

Process all cluster reservation requests, changes, and cancellations received by...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all cluster reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify all reservation information with callers to ensure accuracy
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system

Job Responsibility

Process all cluster reservation requests, changes, and cancellations
Identify guest reservation needs and determine appropriate room type
Verify all reservation information with callers to ensure accuracy
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system

Fulltime

Communication Agent

Four Seasons

Location:
Malaysia , Langkawi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Four Seasons

Location:Malaysia , Langkawi

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Malaysia , Langkawi

Category:
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Contract Type:
Not provided

Job Posted:
March 20, 2026