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Common Platforms Applications Support - Assistant Vice President

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Citi

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility:

  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning
  • Partners with appropriate development and production support areas to prioritize bug fixes
  • Participate in application releases, from development, testing and deployment into production
  • Engages in post implementation analysis
  • Identifies risks, vulnerabilities and security issues
  • Ensures essential procedures are followed and helps to define operating standards
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Raise problems to appropriate technology and business teams
  • Acts as advisor or coach to new or lower level analysts
  • Provides evaluative judgment based on analysis
  • Active involvement in and ownership of Support Project items
  • Performs other duties and functions as assigned
  • Acts as SME to senior stakeholders
  • Appropriately assess risk when business decisions are made

Requirements:

  • 8+ years experience in an Application Support role
  • 7+ years of Mainframe, COBOL, JCL, DB2, and other standard mainframe tools
  • 5+ years of MessagePoint and Exstream content and composition software
  • 3+ years in SDLC experience in Jira, RDZ, Bitbucket
  • Experience installing, configuring or supporting business applications
  • Experience with Java / Python and UNIX and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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