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Citi Logo Citi · IT - Administration

Commodities Technical - Application Support Analyst - Vice President

United Kingdom, London · Job Posted April 23, 2026
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Job Description

We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users.

Job Responsibility

  • Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem
  • Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations
  • Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms
  • Monitor system health and performance, proactively identifying and addressing potential issues before they impact users
  • Support global critical front office risk batches and End of day batch processing
  • Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions
  • Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews
  • Participate in a rotational on-call schedule to weekend support and bank holiday coverage
  • Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks
  • Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests
  • Identify opportunities for process improvements and automation to enhance system stability and support efficiency

Requirements

  • Proven experience with the Openlink application
  • Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture)
  • A strong understanding of risk and pnl and supporting Risk management platforms
  • Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server
  • Proficiency in Middleware technologies such as Solace
  • Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting
  • Excellent analytical, problem-solving, and critical-thinking skills
  • Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences
  • Ability to perform effectively in a high-pressure, fast-paced trading environment
  • Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar
  • Familiarity with the ITIL framework and best practices for incident, problem, and change management
  • Previous experience working directly with traders and front-office staff

What we offer

  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Hybrid working model (up to 2 days working at home per week)
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