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Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter and teams where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a highly motivated and experienced Assistant Vice President (C12) Application Support Analyst to join our global dynamic team. The successful candidate will be responsible for providing L1/L2 technical support for our Commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires understanding of the Commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our Sales and Trading business users.
Job Responsibility
Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem
Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations
Systems will include market data, static data, trade lifecycle (Openlink) and risk management platforms
Monitor system health and performance, proactively identifying and addressing potential issues before they impact users
Support global critical front office risk batches and end-of-day batch processing
Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions
Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews
Participate in a rotational on-call schedule to support weekend and bank holiday coverage
Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks
Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests
Identify opportunities for process improvements and automation to enhance system stability and support efficiency
Requirements
Previous experience working directly with traders and front office teams, preferably the Commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture) and knowledge supporting the Openlink application
A strong understanding of risk and pnl and supporting risk management platforms
Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server
Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting
Strong analytical, problem-solving, and critical-thinking skills
Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences
Ability to perform effectively in a high-pressure, fast-paced trading environment
Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar
Familiarity with the ITIL framework and best practices for incident, problem, and change management
What we offer
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources