Commissioning Operations Manager

• Play a central role in the commissioning and mobilisation of new services as part of Orchard Care Homes’ continued expansion into specialist care
• Support the development, setup, and launch of new service models—including complex care, Mental Health, dementia‑focused services, and other specialist pathways—ensuring they are safe, effective, and aligned with organisational strategy
• Engage with existing customers/key stakeholders and establish new relationships to ensure the continued growth of our referral pipeline
• Work collaboratively with clinical, quality, estates, HR, and operational colleagues to ensure new services are fully prepared for opening, staffed appropriately, and ready for regulatory registration
• Lead on early‑stage service readiness, embedding best practice, and driving a positive culture from day one
• Oversee all aspects of care delivery, ensuring safe, effective, and person‑centred services
• Support Home Managers to maintain regulatory compliance, quality assurance processes, and operational excellence
• Provide visible, inspirational leadership to empower home teams and promote resident wellbeing
• Maintain accountability for service budgets, cost control, and delivery of key performance targets
• Build strong relationships with internal and external stakeholders to support business growth opportunities
• Provide operational oversight during periods of Home Manager absence, ensuring continuity of leadership and maintaining high service standards

• A minimum of 2 years’ experience as a Care Home Manager within a dementia‑care environment
• Level 5 Adult Social Care qualification (Level 4 Registered Managers Award considered if willing to complete Level 5)
• Strong working knowledge of CQC standards with a proven track record of achieving Good/Outstanding ratings
• Passionate about driving high‑quality, person‑centred care
• Demonstrated marketing and business development experience within the private care sector
• Excellent communication and interpersonal skills with the ability to engage confidently with residents, families, teams, and external professionals

Nursing qualification with active NMC PIN

• £4,200 car allowance
• Career development from day one, with clear progression pathways
• Hundreds of colleagues discounts every month across shopping, holidays, dining, tech, and more
• Excellent employee recognition schemes such as ‘Making a Difference” award and Long Service Awards
• Free emotional, practical, and financial support that’s fully confidential, through an Employee Assistance Programme helpline and wellbeing app that’s available 24/7, all year round
• Company-supported pension scheme to invest in your future
• Fully funded DBS check