CrawlJobs Logo

Commercial Vehicle Service Advisor

United Kingdom, Orpington Employment contract 35000.00 - 40000.00 GBP / Year · Job Posted April 12, 2026
Apply Position
Job Link Share

Job Description

Here at Vertu Ford Orpington, we have a fantastic opportunity for an Aftersales/ Service Advisor to come and join our team. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships.

Job Responsibility

  • Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
  • Up selling additional products
  • Follow-up with the customer to ensure they are happy with the work carried out
  • Acts as the relationship manager between the customer and the workshop, ensuring customer satisfaction levels are outstanding

Requirements

  • Previous experience within the role would be desirable
  • Experience working in a customer facing role is essential
  • Must hold a full UK driving licence
  • Customer focus, relationship maintenance and communication skills are of paramount importance
  • Ability to work in a fast-paced environment whilst meeting targets and deadlines

Nice to have

Previous experience within the role

What we offer

  • £1,000 sign on bonus in month 1 of employment
  • Additional £1,000 after 12 months
  • 25 days holiday rising with length of service - plus bank holidays
  • Access to online rewards platform giving cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity
  • On-going training opportunities
  • Career progression

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Commercial Vehicle Service Advisor

8 matching positions

Parts Advisor

An exciting new opportunity has become available for a motivated and customer-fo...
Location
Location
United Kingdom , Southampton
Salary
Salary:
14.28 GBP / Hour
adamsmorey.com Logo
ADAMS MOREY LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be customer focussed
  • Previous experience in a similar role with commercial vehicle parts experience an advantage
  • Excellent customer service and strong administration skills
  • A friendly, can-do attitude, with the ability to work well under pressure
  • Experience working to performance targets
  • Knowledge of Autoline, Kerridge or Keyloop would be an advantage
Job Responsibility
Job Responsibility
  • Identify parts for the front and back counters
  • Check off stock and accurately put away keeping the stock area tidy
  • Pick orders and put on the delivery shelves
  • Process returns to the supplier
  • Process customer credits
  • Handle warranty returns
  • Perpetual stock checking
  • Stock receipting on DMS
What we offer
What we offer
  • 30 days holidays including 8 bank holidays
  • Company sick pay, that increases with length of service up to 13 weeks
  • Company pension with the option to salary sacrifice
  • Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
  • Genuine career development and pathways with DAF Academy
  • Award winning apprenticeship program
  • Apprentice equipment scheme
  • Employee Assistance program
  • Cycle to work scheme
  • My Staff shop – access to hundreds of discounts
  • Fulltime
Read More
Arrow Right

LCV Technician

Adams Morey is looking for an experienced LCV Technician to join their Eastleigh...
Location
Location
United Kingdom , Eastleigh
Salary
Salary:
Not provided
adamsmorey.com Logo
ADAMS MOREY LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • NVQ Level 3 (or equivalent) in Light Vehicle Maintenance & Repair
  • Proven experience working on vans or light commercial vehicles
  • Strong diagnostic and problem-solving skills
  • Full UK driving licence (preferably with Category B or higher)
  • A positive, can-do attitude and commitment to delivering quality workmanship
Job Responsibility
Job Responsibility
  • Carry out routine servicing, diagnostics, and repairs on LCVs
  • Complete safety inspections and MOT preparation work
  • Use diagnostic tools and technical resources to identify faults
  • Maintain accurate service and repair records
  • Work collaboratively with the wider workshop team and Service Advisors
  • Ensure all work meets DVSA and manufacturer standards
What we offer
What we offer
  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if ineligible through the NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee discounts on a range of products and services including holidays, days out and supermarket shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice (if eligible)
  • Staff Events
  • Fulltime
Read More
Arrow Right

Truck Service Advisor

Are you an experienced Service Advisor with a passion for delivering outstanding...
Location
Location
United Kingdom , Redbridge
Salary
Salary:
32000.00 GBP / Year
adamsmorey.com Logo
ADAMS MOREY LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Service Administration experience
  • Basic mechanical knowledge
  • Experience of providing excellent customer service
  • Be a good team player, assisting other members of staff when appropriate
  • Excellent time keeping & organisational skills
  • Understand the importance of accuracy
  • Comfortable working in a fast-paced environment
  • Ability to plan ahead effectively and multi-task
Job Responsibility
Job Responsibility
  • Provide administrative support to the branch and assist the Workshop Supervisor with the day-to-day running of the workshop
  • Act as the main point of contact between customers and the workshop, liaising on defects, costs, and job updates by phone and email
  • Check service sheets for accuracy and sign off completed jobs
  • Chase outstanding order numbers and manage multiple customer procedures daily
  • Prepare and issue invoices and quotations accurately in line with company procedures, using strong computer skills
  • Deliver high standards of customer service, quality, and attention to detail at all times
  • Work in line with company values, promoting teamwork, clear communication, and mutual respect
  • Comply with GDPR, Health & Safety regulations, and participate in relevant training as required
What we offer
What we offer
  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if you are ineligible through the NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee discounts on a range of products and services including holidays, days out and supermarket shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice (if eligible)
  • Staff Events
  • Fulltime
Read More
Arrow Right

Parts Advisor

We are currently looking for a Parts Advisor to join our team. As Parts Advisor ...
Location
Location
United Kingdom , Normanton on Trent
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Punctual, organised, and efficient whilst working towards deadlines
  • Pro-active and enthusiastic when speaking with customers
  • Able to demonstrate empathy towards customers
  • Professional and possess excellent communication skills.
Job Responsibility
Job Responsibility
  • Taking orders over the telephone, upselling to increase invoice value
  • Outbound calling to raise customer awareness and achieve higher sales
  • Building long-term rapport with local customers
  • Actively promote offers, discounts and customer competitions
  • Limiting credits and returns by ordering and sending the right parts, first time.
What we offer
What we offer
  • Opportunity to join a global brand and market leader
  • Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat
  • Opportunities for career progression and bespoke training
  • Free pension advice from our standard pension provider
  • Free access to Health, Wellbeing and Financial tools
  • Potential to earn a performance based bonus, paid monthly
  • Discount on car parts
  • Fulltime
Read More
Arrow Right

Workshop Controller

We are looking for an experienced and highly organised Workshop Controller to ov...
Location
Location
United Kingdom
Salary
Salary:
35000.00 GBP / Year
adamsmorey.com Logo
ADAMS MOREY LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within the motor industry is essential
  • Experience in a busy commercial vehicle or van workshop preferred
  • Proven background delivering excellent customer service and administration
  • Experience with Stellantis products an advantage
  • Strong leadership skills with the ability to motivate and manage a team
  • Calm, professional and solutions‑focused approach with the ability to work under pressure
  • Excellent communication skills across customers and internal teams
  • Strong organisational and planning ability in a fast‑paced environment
  • Proactive problem‑solver with the ability to anticipate challenges
  • High attention to detail with a responsive yet structured working style
Job Responsibility
Job Responsibility
  • Control and coordinate the day‑to‑day workflow of a high‑volume van workshop
  • Ensure all customer information is obtained and stored and parts ready to allocate work effectively to the Workshop Supervisor to maximise productivity
  • Ensure the day’s workload is completed efficiently, with all statutory and vehicle checks completed before shift end
  • Obtain and verify customer pre‑authorisation for all work prior to commencement
  • Secure additional repair authorisation where required during the service process
  • Liaise directly with customers regarding vehicle issues, progress updates and repair timelines
  • Carry out quality checks on completed work to ensure standards are met
  • Ensure cash‑sale vehicles are not released without full payment
  • Drive workshop profitability through effective time management, cost control and upselling opportunities
  • Work closely with the service advisors and parts department to support operational efficiency
What we offer
What we offer
  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if you are ineligible through the NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice(if eligible)
  • Staff Events
  • Fulltime
Read More
Arrow Right

Vehicle Technician

We are looking for an experienced Diagnostic or Senior level Vehicle Technician ...
Location
Location
United Kingdom , Orpington
Salary
Salary:
39400.00 - 41800.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A relevant formal qualification in Automotive City & Guilds / NVQ Level 3
  • Current experience as a Vehicle Technician (Diagnostic or Senior level)
  • Your own set of tools
  • A full UK driving licence
Job Responsibility
Job Responsibility
  • Carrying out diagnostics and undertaking servicing and repair work on customer vehicles
  • Effectively using technical knowledge and skills to ensure efficient working
  • Liaising with service advisors, customers and senior management
  • Ensuring excellent customer service and a professional approach
  • Achieving first-time fixes, quality workmanship
What we offer
What we offer
  • 33 days of annual leave, increasing to 37 with length of service
  • Flexible working arrangements
  • Full manufacturer training including dedicated EV Electrical training
  • Evolution Management Development program
  • Enhanced maternity and paternity leave
  • Share incentive scheme
  • Tool insurance programme
  • Pension scheme
  • Online rewards platform with cashback and discounts
  • Preferential service rates for own vehicle
  • Fulltime
Read More
Arrow Right

Service & Parts Advisor

Ferns Group are a family run business with over 25 years’ experience as an estab...
Location
Location
United Kingdom , Romford, Essex
Salary
Salary:
Not provided
fernsgroup.co.uk Logo
Ferns Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical or manufacturer training is an advantage but not essential
  • Proven experience in fleet management, automotive repair, or a related field
  • Good knowledge of maintenance procedures
  • Excellent Organisational and communication skills
  • Proficiency in computerised maintenance management systems and/or fleet management software
  • Ability to multitask, prioritise workload, and work effectively under pressure
  • Attention to detail and commitment to accuracy in record-keeping and documentation
  • Flexible approach to work to accommodate fleet maintenance needs and emergency repairs
  • Valid UK full driver’s license and no more than 6 penalty points
  • Ability to commute/relocate to Romford RM1 before starting work
Job Responsibility
Job Responsibility
  • Assist customers in identifying and sourcing the correct parts for their needs, providing expert advice and recommendations
  • Fleet Maintenance Coordination: Schedule routine maintenance, inspections, and repairs
  • Coordinate with technicians and service providers
  • Monitor service records and ensure compliance with preventive maintenance schedules
  • Prioritise maintenance needs based on vehicle usage, safety concerns, and operational requirements
  • Vehicle Diagnosis and Troubleshooting: Assess vehicle issues reported by drivers
  • Communicate vehicle diagnostics and recommended repair solutions
  • Coordinate with Technicians to address complex or specialised repair needs
  • Parts Identification and Selection: Identify the correct parts and accessories for commercial vehicles
  • Utilize technical knowledge and parts catalogues
What we offer
What we offer
  • Company pension
  • Free parking
  • On-site parking
  • Referral programme
  • Fulltime
Read More
Arrow Right

Workshop Administrator

Brook Street Recruitment is working with a client in Ballyclare to recruit a ful...
Location
Location
United Kingdom , Ballyclare
Salary
Salary:
Not provided
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous administrative experience within a workshop, automotive, transport, engineering, or similar environment
  • Strong organisational skills with the ability to prioritise and meet deadlines
  • High attention to detail and ability to follow processes accurately
  • Confident working with numbers, invoicing, and technical documentation
  • Strong IT skills, including Microsoft Office
  • Effective communicator with a professional and collaborative approach
  • Proactive, adaptable, and able to manage multiple tasks efficiently
  • Commercial awareness and commitment to team performance
  • Honest, reliable, and works with integrity
Job Responsibility
Job Responsibility
  • Accurately record daily technician clock times and monitor punctuality/absence
  • Maintain workshop planning system, including holiday scheduling and job tracking
  • Check and process technician job packs, resolving any issues
  • Monitor workshop activity and challenge job timings where needed
  • Provide regular updates to service advisors on vehicle progress
  • Coordinate repair quotations and ensure all additional work is authorised
  • Track breakdown activity and technician time compliance
  • Support training scheduling and technician availability
  • Complete customer invoicing as required
  • Carry out ad hoc administrative and reporting tasks
  • Fulltime
Read More
Arrow Right