Commercial Transformation Analyst

• Own administrative support for CRM (Microsoft Dynamics), CPQ, and CLM platforms
• Investigate, manage, and resolve user support tickets with a focus on root cause analysis
• Maintain system configurations, workflows, and data integrity
• Proactively identify opportunities for automation, simplification, and improved system performance
• Partner with Sales, Marketing, CE and other stakeholders to gather and define business requirements
• Translate business needs into functional specifications for Development teams
• Understand the ROI for the need
• ability to visualize the upstream and downstream risks & benefits
• Communicate system capabilities effectively the first time, building trust with end users & increasing confidence
• Support CRM, CPQ and CLM migration efforts & enhancements through direct involvement & effective project management
• Manage timelines, priorities, and project milestones to achieve OTD and other core KPI metrics
• Identify and proactively address risks, dependencies, and system impacts across the ecosystem
• Develop and execute test plans
• Lead or support UAT efforts & reduce preventable issues from later re-work
• Validate end-to-end workflows
• Ensure production readiness of system releases
• Drive system adoption and user confidence
• Deliver 1:1 and small group training sessions when needed
• coordinate with Training & Enablement to deliver effective adoption of job aids & user documentation
• Evaluate system changes for upstream & downstream impacts
• Recommend improvements to workflows and user experience
• Contribute to long-term system strategy

• 8-12 years in commercial systems, sales operations, or related field or a master's degree and 6+ years of experience
• Bachelors degree or advanced degree in a related field
• Microsoft Dynamics experience required
• Experience with both CPQ and CLM platforms
• Experience in change management or commercial transformation initiatives
• Strong project management skills
• Ability to translate business requirements into technical solutions
• Experience driving adoption and change
• Ability to influence without authority
• Strong communication skills articulating the 'how' and 'why'
• Strong CRM technical fluency
• Experience with system integrations and data models
• Strong problem-solving skills
• Ability to create absorbable & effective documentation
• Comfort working directly with end users
• Comfortable working in a fast-paced, dynamic environment
• Microsoft Dynamics (CRM)
• Salesforce (SFDC)
• CPQ Software
• CLM Software (e.g., Conga)
• Healthcare Databases (e.g., Definitive, IQVIA, etC)
• Microsoft Suite –Strong Excel background

Strong SFDC background a major plus

• medical insurance
• dental insurance
• vision insurance
• 401(k) with company match
• paid time off
• parental leave
• continuing education
• collaborative environment
• additional perks