Commercial Team Leader, IKEA

IKEA

Location:
India, New Delhi

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role is to optimize the IKEA shopping experience in your store to ensure satisfied customers and increased sales. It involves leading, inspiring, and motivating the team using IKEA tools and knowledge of the product range, services, local market, and customer base. This includes achieving efficient operations, inspiring home furnishing solutions, balancing commercial and operational goals, and securing a seamless shopping experience for customers.

Job Responsibility:

Lead by example every day, supporting, challenging and coaching co-workers
Focus on putting the customer first in everything you do within the store
Ensure your shop is in excellent shape as new and fully stocked
Present the IKEA product range in ways that inspire and satisfy customers in every touch point
Take responsibility for your department goals and ensure your action plan is in place and communicated clearly
Follow up and take actions accordingly by using proven solutions, good examples, Vetlanda and toolbox
Define your individual contribution and goals for delivering the store plan
Proactively find business opportunities and act on them to maximise sales
Take responsibility for your department goals in every channel and secure alignment to country priorities
Act quickly on commercial opportunities (seasonality, vitality, PCD), changing availability of products and customer feedback
Actively sales steer to your store top-selling and prioritised products
Ensure a strong implementation of IKEA long-term priorities and local market relevance
Execute meaningful actions based on KPI analysis
Promote the IKEA social and environmental commitment and contribute to sustainability
Work with your team to ensure competent colleagues are in place to secure the best customer experience
Recruit, onboard and develop your team and ensure succession planning
Be an active player in working on sustainability initiatives with the team

Requirements:

Proven experience with a background in Sales and in leading a group of people
Business-minded and result-driven with a customer focus
Experience of working in a customer- and commercial-oriented business
Experience of actively selling through understanding customers and their needs
Open to change/highly flexible
Ability to work together in a team
Ability to make quick decisions and take personal initiatives
Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
Ability to organize and prioritize different tasks and processes and your own work to make efficient use of the time available, with a high sense of urgency
Ability to identify business opportunities and to create a high commercial performance
Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
Clear and proven ability to meet and exceed customers’ demands and thereby sell more
Already identified as a future talent
Ability to communicate in English
Understanding and active use of IKEA Manuals, Mandatories, Concept Review and Topic Review check lists
Deep knowledge of Merchandising principals, Sales techniques, Sales steering, sales channels, sales location management/sales space capacity, efficient replenishment, IKEA product range, including service products, range presentation, range cycles, Data Analytics, Sales KPIs and P&L
Knowledge about competitors, your local market and services

What we offer:

Equal opportunity employer
Encouragement of individualism
Work environment free of discrimination and harassment

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Commercial Team Leader