Commercial Team Leader Job at IKEA (New Delhi)

Commercial Team Leader

IKEA

Location:
India , New Delhi

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead and coordinate commercial and operational activities and skills across multiple functions (Sales, Customer Relations, Fulfilment, IKEA Food) in a mid to large Small Format Store with high complexity, to deliver a strong retail foundation and outstanding omnichannel customer experience. This role ensures the efficient execution of daily operations, fosters a high-performing, collaborative and inclusive team culture, and drives sustainable growth by aligning local market relevance with the IKEA global strategies, values and goals.

Job Responsibility:

Acknowledge local market specifics and lead the work of meeting customers' needs within our omni eco system to enable a smooth shopping experience and by providing inspiring home furnishing solutions and services
Lead team to promote and sell prioritized range and services connected to the commercial calendar through great customer meetings, sales steering, availability and influencing range presentation solutions
Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility by contributing to customer satisfaction, goals and business standards achievement and if applicable, doing manager on duty service for the unit
Ensure compliance and safe work environment. Maintain a clean, organized, and safe workplace by ensuring adherence to IKEA’s Code of Conduct, internal policies, and local legislation related to health, safety, business, and environmental standards
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the assigned scope of responsibility to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession

Requirements:

Passionate and customer-focused
motivated by delivering excellent customer experience
keen interest in home furnishing
approachable, proactive, and confident in engaging with customers
able to lead and coordinate commercial and operational activities across multiple functions (Sales, Customer Relations, Fulfilment, IKEA Food) in a mid to large Small Format Store with high complexity

What we offer:

Work environment free of discrimination and harassment
Encourages individualism
Equal Employment Opportunity

Additional Information:

Job Posted:
April 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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