Commercial Team Leader, IKEA

IKEA

Location:
India, New Delhi

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

To optimize the IKEA shopping experience in your store to secure satisfied customers and increase sales. You achieve this by leading, inspiring and motivating your team and using your knowledge of the IKEA product range, services, local market and IKEA customers. You use IKEA tools and the expertise of your team and colleagues to support you. In your actions, you always steer the business in a multichannel retail environment, show home furnishing solutions, inspiring home furnishing ideas and finding the balance between efficiency in operation, well-staffed with competent co- workers, customer service and commerciality to secure sales. Serve as a well-qualified home furnishing specialist and leader in life at home while learning and developing in the business. Secure a great Customer shopping experience as the base for your performance to deliver results.

Job Responsibility:

Lead by example every day on the shop floor, supporting, challenging and coaching co-workers
Take full responsibility for ensuring shop is in excellent shape as new and fully stocked, always having the four merchandising basics in place (priced, clean, well assembled and available)
Present IKEA product range in ways that inspire and satisfy customers in every touch points
Take responsibility for department goals and ensure action plan is in place and communicated clearly
Define individual contribution and goals for delivering the store plan
Be proactive in finding business opportunities and acting on them to maximise sales
Act quickly on commercial opportunities, changing availability of products and customer feedback
Actively sales steer to store top-selling and prioritised products along with IKEA service products
Secure strong implementation of IKEA long-term priorities, local market relevance, low price with meaning and PQLs
Execute meaningful actions based on outcome of key performance indicator analysis
Actively promote IKEA social and environmental commitment
Monitor main KPIs, evaluate relevant input from local market, investigate local customer needs and their feedback
Be active speaking partner for Store Team and matrix in SO for effective collaboration
Proactively work with P&C SO to have right number of competent colleagues
Ensure team has right growth mindset and sales attitude
Recruit, onboard & develop team members and their talent
Work on sustainability initiatives with the team
Responsible for securing Fulfilment Operations activities and tasks
Lead and coach commercial co-workers supporting fulfilment operations
Secure tools and equipment are available and maintained

Requirements:

Proven experience with a background in Sales and in leading a group of people
Business-minded and result-driven with a customer focus
Experience of working in a customer- and commercial-oriented business
Experience of actively selling through understanding customers and their needs
Open to change/highly flexible
Ability to work together in a team
Ability to make quick decisions and take personal initiatives
Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
Ability to organize and prioritize different tasks and processes and your own work to make efficient use of the time available with a high sense of urgency
Ability to identify business opportunities and to create a high commercial performance
Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
Clear and proven ability to meet and exceed customers' demands and thereby sell more
Ability to communicate in English
Understanding and active use of IKEA Manuals, Mandatories, Concept Review and Topic Review check lists
Deep knowledge of Merchandising principals, Sales techniques, Sales steering, sales channels, sales location management/sales space capacity, efficient replenishment, IKEA product range, including service products, range presentation, range cycles, Data Analytics, Sales KPIs and P&L
Knowledge about competitors, your local market and services

Nice to have:

Already identified as a future talent
The IKEA values reflect your own values

What we offer:

Equal opportunity employment
Commitment to diverse backgrounds, perspectives, and skills
Work environment free of discrimination and harassment
Encouragement of individualism

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Commercial Team Leader