Commercial Support Manager

• Bid support management – Assist in creating bid responses with the collation of materials, source content, coordinating stakeholders, track and store the most relevant information for all bids
• Document Tracking – build out a repository of resources and maintaining the most up to date content
• Design – work with the marketing team to refresh and design client facing materials
• Salesforce Reporting – track salesforce usage across the region, with a focus on getting all activity into SF
• manage Salesforce as the regional super user
• run weekly and monthly lead reports and undertake trend analysis on pipeline development
• Track sales performance of individual sales team members for commission calculations
• Data and Insights – work with the D&I team to build out client facing material which assists in driving growth
• Legal – work with legal and commercial teams to speed up the contracting process
• Research – assist client facing teams with analysis on targets accounts
• Pipeline Generation – work with the commercial teams to help drive pipeline growth in key markets
• support sales materials for bid responses and support in helping to prepare sales decks
• continuously scan for relevant market reports (not news clippings) from the likes of Gartner, Forrester, IDC, Accenture, Bain, Boston Consulting and convert into market insight
• scan for new sales and market materials (case studies, white papers, presentations, market reports) from relevant competitors and partners and make those available to the sales team, the marketing team, and the Americas Leadership team
• From time to time personally handle smaller prospect leads to qualify and then route to the appropriate team member
• Case Studies – work with commercial and marketing teams to develop client facing case studies
• Campaign reporting – track the benefits of campaigns within key regions
• As required, support the marketing team activities such as SF reporting, market research, campaign target list generation etc
• Work with marketing to identify market specific campaigns to coordinate with the sales team
• Support the qualification process of inbound marketing leads
• Identify networking opportunities across Americas which align with regional goals. Work with BDM team and marketing to maximize exposure at each event

• At least 3 years’ hands-on experience using Salesforce for a business development function
• Strong commercial acumen
• Agility to generate cold and develop warm leads credibly
• Good communication skills
• Gravitas to challenge BD team when they are not delivering on their Salesforce
• Analytical, meticulous, and able to work independently
• Good team player, advocate of supporting the development of others
• Demonstrable self-starter who brings relationships from dealing with Benefit Product and Commercial teams at banks and Issuers in Americas
• Gravitas to effectively engage at C-level in large organizations
• Outstanding organizational skills and ability to interface with internal teams to drive client value and own regular reporting needs
• Ability to work with Country owners to divide roles and optimize client success
• High levels of energy and thrives on being challenged and taking others on the journey of success
• Bachelor’s degree in business administration, marketing, or similar field of study
• Travel requirements: 10-15%

Financial Services, Loyalty and/or Travel a plus

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits