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Commercial Specialist – Field Agent

United Kingdom, Coventry · Job Posted March 22, 2026
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Job Description

Join Engage Services, part of the Marston Holdings Group, the UK’s leading provider of enforcement and field services. We are redefining the industry with a pioneering self-employed opportunity that offers flexibility, professional support, and ongoing development. As a Commercial Specialist – Field Agent, you will play a key role in supporting clients, engaging with commercial customers, and ensuring compliance with all relevant regulations and organisational policies.

Job Responsibility

  • Visit commercial water customers on behalf of major water retail clients
  • Obtain payments for arrears and verify lease agreements for new occupiers
  • Carry out temporary disconnection or reconnection of water supply where required
  • Engage with customers to resolve account issues and queries
  • Maintain accurate records and reporting
  • Participate in full training and development programmes

Requirements

  • Full UK driving licence and access to a vehicle with business insurance
  • ULEZ-compliant vehicle for assignments in London
  • Clean DBS check
  • Satisfactory credit history (CCJs accepted where repayment arrangements are in place)
  • Strong communication, negotiation, and conflict management skills
  • Excellent planning, problem-solving, and reporting abilities
  • Ability to work independently while collaborating with teams and clients

Nice to have

  • Background in energy, utilities, or enforcement operations
  • Experience in enforcement, security, debt recovery, or other customer-facing field roles requiring negotiation, resilience, and professionalism

What we offer

  • Training and continuous professional development provided
  • UK-wide assignments allocated within your agreed postcode area
  • Career progression opportunities across Engage Services
  • Supportive environment with full guidance, resources, and mentoring
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