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Uber Eats is seeking a Commercial SMB Lead, to lead and manage an on-the-ground Account Management team responsible for Central London accounts. This role is based in London and plays a key leadership role in shaping our Central London commercial strategy. The role is focused on accelerating growth across Central London, leading a high-performing regional team that manages some of our most strategically important restaurant partners. You will be central to defining partner strategy, raising the bar on execution, and ensuring our top partners consistently succeed on the Uber Eats marketplace through a best-in-class experience. As a Commercial SMB Lead, you will provide hands-on leadership to a 4 person Account Management team, working closely with the London Expansion Head and wider UK Commercial Leadership to set regional direction, drive performance, and deliver against ambitious growth and quality targets. This role requires strong visibility on the ground, setting the standard for leadership, execution, and partner engagement across the region.
Job Responsibility:
Lead & Develop: Provide hands-on leadership to Account Managers, embedding a high-performance coaching culture to consistently meet commercial priorities
Drive Regional Growth & Retention: Optimise restaurant portfolios by identifying risk and shaping retention strategies that accelerate long-term partner value
Shape the AM Playbook: Partner with leadership to design and scale best-in-class account management practices for the SMB Mid segment, focusing on efficiency and consistency
Activate Commercial Levers: Unlock growth through strategic use of Uber One, partnerships, and pilots, translating experimentation into scalable impact
Cross-Functional Execution: Collaborate with Marketing and Ops to enhance partner visibility, optimise funnel performance, and deliver aligned commercial outcomes
Requirements:
Extensive experience leading high-performing account management teams and managing complex partner portfolios at scale within fast-paced, complex environments
Proven ability to integrate business, finance, and legal concepts to structure sophisticated, win-win deals that drive long-term partner value
Strong track record of coaching, developing, and performance-managing teams through both direct and matrixed leadership
Sharp commercial acumen with the ability to deliver on ambitious goals, prioritise at scale, and solve multi-faceted challenges while navigating ambiguity
Highly collaborative leader skilled at aligning stakeholders, driving change, and communicating a clear direction across diverse teams and senior partners