Commercial SFM & Bistro Manager

• Contribute to the implementation of global and national compliance standards to secure a safe environment for customers and co-workers
• Ensure the commercial agenda by securing that retail foundations and sales steering tools, food safety and Swedishness is in place
• Lead and implement the commercial strategy and commercial calendar in collaboration with relevant stakeholders
• Lead the implementation of the stores IKEA Retail Food communication strategy
• Develop and improve by seeking and acting upon customer feedback
• Ensure that the customer restaurant is in shape as new, common store planning solutions and vitality packages are implemented
• Secure that excellence in operations and high quality standards of customer experience in the customer and co-worker restaurant and optimized levels of commerciality are achieved by cooperating effectively with the Kitchen Production Manager
• Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
• Ensures that the team has the correct competence regarding the IKEA Food range and the IKEA services and can share this with customers in a good way
• Identify, recruit, introduce, and develop the many talents and to secure succession planning
• Secure a lean, diverse and high performing team through building IKEA Food and IKEA competence and leadership and empowering co-workers to act on their own initiative
• Be responsible for the implementation of the global and national people and sustainability strategies

• Good knowledge of IKEA Food business solutions, compliance standards and Food safety standards
• Knowledge of Local food legislations, National business direction, Consumer and Market research, Food Trends and Customer buying behaviour
• Experience in coordinating a group of people in a customer facing environment is nice to have
• Ability to deliver strong business results through people
• Strong analytical skills and ability to take data-driven decisions
• Planning and organizational skills
• Ability to handle multiple topics and changing priorities/deadlines
• Strong Commercial attitude and ability to identify new commercial and business opportunities
• Communication skills and ability to build trustful relationships
• Ability to maintain effective work and leadership behavior in the face of setbacks or pressure in a fast-working environment
• Capable of communicating in English and Italian both in writing and verbally

Experience in coordinating a group of people in a customer facing environment is nice to have

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
• Employee discount: 15% on the purchase of IKEA products for personal use
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
• Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together