Commercial Security Senior Service Technician

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
• Troubleshoot system installations to identify issues and apply the most effective and efficient resolution consistent with company installation standards
• Identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Apply all necessary documentation for tracking of service-related issues
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
• Establish and maintain effective working relationships with both internal and external customers
• Provide phone and on-line remote diagnostic support
• Drive to commercial client sites, with a company-issued vehicle to perform service
• Perform other duties as assigned by leadership

• High School Degree, Vocational School or equivalent required
• 5+ years of field experience
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Ability to meet deadlines and work in a fast-based environment with minimum direction
• Good communication skills for effective interaction with internal & external customers
• Available for scheduled “on-call” duties to respond to emergency service calls
• Strong troubleshooting skills, mechanical and electronic aptitude
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’
• Be able to work independently or as a member of a team
• Good verbal and written communication skills

Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly
• Employee Assistance Program
• Employee Discount Program
• Tuition Discount Program
• Training & Career Development Programs