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We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Job Responsibility:
Optimise sales and profitability by owning the product range and actively delivering commercial priorities and volume targets
Translate local market insights, customer feedback, and seasonal trends into actionable commercial plans
Maintain strong awareness of competition, pricing, supply flow, and performance metrics
Use business analytics and KPIs to identify opportunities, risks, and growth drivers
Act quickly on feedback to continuously improve the shopping experience
Lead, coach, and inspire a diverse sales team through clear goals, regular follow-ups, and performance reviews
Create and execute action plans focused on coaching, mentoring, and continuous improvement
Requirements:
Proven experience in active selling by understanding customers, their needs, and local market behaviors
Strong commercial mindset with the ability to identify priorities and adjust quickly in response to business needs
Background in retail sales or interior design-focused environments
home furnishing or lifestyle retail experience preferred
Minimum 1 year of leadership experience, including coaching, mentoring, and performance management
Passion for developing people, building talent pipelines, and driving results through others
Nice to have:
home furnishing or lifestyle retail experience preferred
What we offer:
Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)