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Commercial Sales Administrator

United Kingdom, Birmingham Employment contract · Job Posted May 03, 2026
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Job Description

We have a fantastic opportunity for an experienced Commercial Sales Administrator to join our sales team on a full time, permanent basis. The successful candidate will be responsible for providing administrative and account support to our UK national & international commercial teams, by processing sales orders and shipments, ensuring customer expectations are exceeded throughout.

Job Responsibility

  • Receive customer orders and enquiries by telephone, email, EDI and fax
  • Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time
  • Maintain strong relationships with existing clients to foster loyalty and retention
  • Deal with document filing in a timely and efficient manner
  • Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery
  • Supply stock availability information to Account Managers and customers when required
  • Support the commercial sales team with administrative customer data requests, including producing reports and presentations
  • Develop and drive through business process improvements
  • Process sample sheets for commercial and international customers
  • Supply delivery information and deal with carrier enquiries
  • Supporting the internal account managers with general operations to help reach the team's objectives
  • Ensure excellent service is given both internally and externally

Requirements

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software
  • Previous experience in sales administration or relevant administrative roles
  • Strong organisational and multitasking skills
  • Excellent communication skills, both written and verbal
  • A proactive approach and the ability to work independently as well as part of a team
  • Good basic standard of education required (GCSE level minimum)

Nice to have

  • Knowledge of SAP would be an advantage
  • A further administration (or similar) qualification would be advantageous
  • Any IT qualifications would be a benefit (ECDL or similar)

What we offer

  • Company bonus scheme
  • Life assurance (x4 annual salary)
  • Health Cash Plan (Bronze cover)
  • Additional annual leave for long service
  • Employee Assistance Programme
  • Bike2Work scheme
  • Staff shop (discounted)
  • Free onsite parking with EV Chargers
  • EV salary sacrifice scheme
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