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My areas of responsibility is the IKEA Restaurant sales areas, guest areas (including the co-worker restaurant), dish washing facility and IKEA Cafés (where applicable). I work together with my team and other colleagues in the IKEA Food management team from where I lead and manage my area to fulfil the purpose of our function by building business and people together. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again.
Job Responsibility:
Ensure our guests are always in focus and strive to make them smile
Meet and serve our guests showing empathy and care
Always look at the store through the eyes of our customers and walk the store regularly
Have a daily dialogue with our guests to get continuous feedback
Together with the colleagues and manager contribute actively in the development and implementation of a clear IKEA Food action plan for store
Develop and execute an annual action plan based on agreed goals
Implement the range matrix in co-operation with the Kitchen Production Manager
Supporting the IFB Manager, seek to strengthen the IKEA Food & Beverages Concept
Ensure efficient operations of the IKEA Restaurant by overseeing the preparation and serving of food
Constantly following up on the quality and food safety regulations
Responsible for the efficient cost management and financial performance of the Restaurant section
Seek continuous improvement in managing operational costs, sales mix and inventory optimization
Requirements:
Have a solid background in high volume fast-food service management
Have a strong passion in retail and food service industry
Being customer focused
Analytical
Good interpersonal skills
Fluent in English
Have good knowledge of PC skills
Cost-conscious
Have proven leadership abilities
Can create an environment to motivate, develop and bring out the best in co-workers
Understand KPIs and how to affect their results through departmental actions