Commercial Restaurant Manager, IKEA

IKEA

Location:
Australia, Rhodes

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role of Commercial Restaurant Manager is unique within the IKEA store. You are not only the “shopkeeper” of all IKEA Food areas – including the Swedish Restaurant, Bistro, and Swedish Food Market – but also lead customer service, merchandising, logistics, active selling, and ISAN (In Shape As New – ensuring all equipment and areas are well-maintained and visually appealing). You are responsible for analysing and driving performance through KPIs, adapting to seasonality and special events (both in-store and externally), and following up on the results of activities and changes. A strong understanding of food safety and quality standards is essential, as is the ability to support kitchen operations when required.

Job Responsibility:

Leading and delivering the commercial strategy and calendar for IKEA Food, in collaboration with relevant stakeholders, to align with business goals
Creating a seamless and memorable customer experience across all IKEA Food areas by championing exceptional service and a memorable dining experience
Securing excellence in operations and high-quality standards of customer experience in all Food areas and optimised levels of commerciality are achieved
Building a competent and confident food team by securing the right skills, training, and support to meet both customer and business needs
Acting on customer feedback, commercial opportunities, and performance data, while keeping a close eye on trends, competitors, and supply planning
Overseeing all IKEA Food areas – the Swedish Restaurant, Bistro, and Swedish Food Market – ensuring they are engaging, efficient, and commercially successful

Requirements:

A minimum of 3 years’ experience in a similar leadership role within a fast-paced hospitality or retail environment
Proven ability to lead, develop and manage a team of 15+ Co-workers, with a strong belief in driving business success through others
A passion for food and extensive experience in food service or customer-facing environments, always ensuring an exceptional customer experience
A solid understanding of commerciality, with the ability to influence and negotiate effectively to position IKEA Food as a profitable and relevant part of the business
A curiosity for exploring new ideas and commercial opportunities, and the drive to take fast, purposeful action to maximise sales
Excellent time management and interpersonal skills, enabling you to confidently engage with stakeholders at all levels and deliver projects on time in a high-volume, structured setting

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Additional Information:

Job Posted:
April 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Commercial Restaurant Manager