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The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results-driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction. This role will suit someone who thrives in a structured yet fast-paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth.
Job Responsibility:
Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance
Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business
Lead and support the renewals team, ensuring processes are followed consistently and effectively
Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross-selling additional products
Implement initiatives to improve client experience and streamline renewal workflows
Support strategic planning for renewals, including forecasting and performance analysis
Ensure compliance with regulatory requirements and internal quality standards
Provide coaching, training, and development opportunities for team members
Act as an escalation point for complex or high-value renewals
Requirements:
Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services
Strong knowledge of commercial insurance products and the renewal process
Exceptional organisational skills with attention to detail and accuracy
Excellent communication and negotiation skills, with the ability to build strong relationships
What we offer:
Negotiable basic salary + bonus
Wide range of additional addon benefits and discounts (Pension, Holiday etc)