Commercial Property Claims Handler Job at Direct Line Group (Manchester)

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Large Loss Property Claims Handler

My client are currently recruiting for a Large Loss Property Claims Handler to j...

Location

United Kingdom , East Anglia

Salary:

50000.00 - 55000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience handling high-value and complex commercial property claims, with a settlement authority of at least £500K
Knowledge of catastrophic injury claims (desirable but not essential)
Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively
A motivational approach, demonstrating empathy and adaptability to drive positive outcomes
Strong organisational and time management skills, with the ability to prioritise and thrive in a fast-paced environment
Educated to A-Level or degree standard, or holding an equivalent professional qualification (ACII/FCII/CILA)

Job Responsibility

Proactively manage a portfolio of large and complex claims (typically £500K+), from notification through to settlement
Take responsibility for major property losses
Deliver excellent customer service while maintaining accurate estimating and controlling indemnity spend
Lead meetings with solicitors, loss adjusters, and estimating committees
Share knowledge and support the development of colleagues across the claims community
Build strong working relationships with key stakeholders
Communicate regularly with policyholders, representatives, third parties, underwriting, and actuarial teams

What we offer

Smart, flexible working
Regular travel opportunities
Attendance at industry events

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Commercial Claims Handler

We’re recruiting on behalf of a long-standing, client-focused Chartered Insuranc...

Location

United Kingdom , Lancashire

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

At least 3 years’ experience handling claims within the commercial insurance market
A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.)
GCSE A-C grade (5 minimum) must include Maths and English
Strong communication – both written and verbal – with a client-first approach
High level of attention to detail and accuracy
Proficiency in Microsoft Office (Word, Excel, Outlook)
Confident when negotiating settlements and defending client positions
Strong organisational and time management skills
Able to collaborate within a team while also managing an independent workload

Job Responsibility

Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber
Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties
Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly
Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process
Maintain accurate case records and a structured diary to track progress on all open files
Support the wider business by preparing summary reports and insights on key claims
Promote best practices in compliance with FCA regulations and internal policies
Reviewing and registering new claims swiftly, acknowledging correspondence
Liaising with insurers to progress and monitor claim outcomes
Gathering documentation and evidence to assess liability and coverage

Fulltime

Commercial Claims Handler

We are seeking two motivated and organised Commercial Claims Handlers to join an...

Location

United Kingdom , Hertfordshire

Salary:

38000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in commercial claims handling
Familiarity with various claims management systems and software
Strong analytical and problem-solving skills
Excellent communication and negotiation abilities
Detail-oriented and organized approach to claim documentation and processing
Knowledge of industry regulations and best practices in commercial claims management

Job Responsibility

Review and investigate commercial claims, ensuring accuracy and completeness of information
Communicate with clients, brokers, and other relevant parties to gather necessary information for claims processing
Oversee the entire claims handling process, from initial reporting to final settlement or denial
Provide exceptional customer service and support to all stakeholders involved in the claims process
Collaborate with internal teams to ensure efficient and effective claims management
Stay updated on industry trends and regulations related to commercial claims handling

Fulltime

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Construction claims handler – Technical

One of the worlds largest insurers is looking for a technical claims handler to ...

Location

United Kingdom , Glasgow

Salary:

32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Previous experience in a technical/construction or commercial property Claims handling role
Experience in dealing with machinery, plant, construction or property claims is preferred, although not essential
Excellent customer service skills
Excellent written and verbal communication skills

Job Responsibility

Accurately assess and evaluate ‘non-complex’ construction claims
Handle claims from end to end within limit of £50,000
Handle calls in an efficient and professional manner
Updating systems accurately
Keeping abreast of industry changes and regulations
Building strong broker and client relationships

What we offer

Competitive salary & pension scheme
Discretionary bonus scheme
25 days annual leave plus ability to purchase 5 additional days
Hybrid working options
Private Medical cover
Employee Share Purchase Plan
Life Assurance
Subsidised gym membership
Comprehensive Learning & development offerings
Employee Assistance programme

Fulltime

Commercial Property Claims Handler

Direct Line Group

Location:
United Kingdom , Manchester

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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Senior Commercial Property Claims Handler