Commercial Property Claims Handler Jobs

Direct Line Group

Location:
United Kingdom, Manchester

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Commercial Property Claims Handler, you'll take ownership of commercial claims from start to finish – validating, investigating and negotiating to reach the best possible outcome. You'll work proactively to move claims forward, choosing the right settlement route while balancing great customer experience, revenue generation and cost control.

Job Responsibility:

Triage new technical and/or large claims – including Property, Subsidence, Environmental, Liability, Injury and Motor
Handle retained technical claims end-to-end
Spot, investigate and manage potential fraudulent claims
Investigate and negotiate indemnity and liability, identifying opportunities for recovery
Manage litigated cases, working closely with in-house and panel lawyers
Own and manage risks in line with the Direct Line Group risk framework
Control indemnity spend and reserving through effective negotiation
Manage customer and third-party expectations throughout the lifecycle of each claim
Maximise revenue generation, cost control and recovery opportunities to secure the best settlement
Work within regulatory timescales and guidelines
Act as a technical mentor and referral point to support capability development within the team
Keep customer experience at the heart of every decision, following Treating Customers Fairly principles
Contribute to meeting all departmental targets and measures

Requirements:

Solid experience handling insurance claims
Good understanding of indemnity, liability and recovery principles
Good awareness of risk and the ability to follow our processes and guidelines

What we offer:

9% employer contributed pension
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Discounts and cashback savings across hundreds of other well-known brands
Flexible benefits scheme
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
Enhanced maternity, paternity, shared parental, and emergency dependant leave
Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
Trained mental health first aiders (MHFA) for support whenever you need it
Volunteering opportunities through our partnership with Neighbourly
Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Commercial Property Claims Handler