Commercial Project Manager - Enterprise MxU Job at Tucows

Job Description

Ting is a fiber-first internet service provider on a mission to build and operate world-class gigabit networks in the communities we serve. Our Commercial Services team brings that same commitment to businesses, MDU properties, and enterprise customers — delivering reliable, high-performance connectivity backed by a team that genuinely cares about the customer experience. As a Commercial Project Manager at Ting, you will own the end-to-end delivery lifecycle for a portfolio of Bulk Internet, Enterprise DIA, and Commercial PON projects across multiple markets. From the moment a contract is signed, you are the central point of accountability — orchestrating internal teams, field vendors, and customers to bring each project in on time, on scope, and on budget. You will work cross-functionally with Networks, OSP, Field Operations, Finance, Sales, and Support to ensure every workstream stays aligned and every customer gets a delivery experience worthy of the Ting brand. This role demands both technical fluency and the interpersonal polish to navigate multi-stakeholder environments with confidence. If you thrive in a fast-moving, start-up-style environment within a larger organization — where ownership is real and no two days look the same — this role is for you.

Job Responsibility

Pre-Construction & Design: Review and validate cost estimates submitted during the pre-sales phase
flag discrepancies and partner with Sales Engineering to finalize scopes of work
Lead desktop design reviews for new commercial builds, including route analysis, strand mapping, and facilities assessments for MDU, enterprise, and PON deployments
Identify permitting requirements early and initiate the application process with municipalities, utilities, and right-of-way authorities to protect project timelines
Post-Contract Delivery Management: Serve as the primary project owner following contract execution, managing project kick-off, milestone tracking, and schedule adherence across all workstreams
Develop and maintain detailed project schedules that account for permitting lead times, vendor availability, material procurement, and customer readiness windows
Coordinate drop construction and installation phases, ensuring field vendors are resourced, sequenced correctly, and executing to spec
Evaluate and communicate project risk proactively
develop mitigation plans and escalate blockers with recommended solutions — not just problems
Act as a key business representative in helping to resolve a wide variety of day-to-day issues as they arise across active projects
Vendor Resourcing & Management: Source, onboard, and manage field vendors and subcontractors across active projects
Hold vendors accountable to quality standards, safety requirements, and contractual timelines
conduct performance reviews and document outcomes
Manage change orders and scope adjustments, maintaining margin discipline throughout the project lifecycle
Build the vendor relationships necessary to ensure reliable resourcing, responsive communication, and consistent field execution across all markets
Purchase Orders, NTP & Budget Control: Own the PO issuance process for all vendor engagements — ensuring purchase orders are properly scoped, approved, and issued before any field work commences
Coordinate and track all internal approvals required prior to project mobilization, and issue Notice to Proceed (NTP) to vendors only once full authorization is secured
Maintain a live project cost tracker for each active project, reconciling actual spend against the approved cost estimate at every major milestone
Monitor vendor invoices and progress billings against PO values
flag variances early and work with Finance and Operations to resolve discrepancies before they become overages
Proactively identify cost risk — scope creep, unanticipated permitting fees, materials changes — and escalate with a mitigation plan to protect project margin
Produce end-of-project budget variance reports, documenting final cost vs. estimate and contributing findings to future estimate calibration and vendor pricing reviews
Customer Communication & Experience: Act as the primary customer-facing point of contact throughout delivery, setting expectations clearly and maintaining a professional, proactive communication cadence
Develop project status reports and executive summaries for commercial customers and internal stakeholders
Coordinate customer-side readiness milestones (inside wiring, equipment staging, access provisioning) to eliminate last-mile delays
Navigate difficult conversations — schedule slippage, scope changes, vendor delays — with transparency and a solutions-first mindset
Cross-Functional Collaboration & Process: Partner closely with Networks, Engineering, OSP, Field Operations, NOC, Finance, and Sales to ensure seamless handoffs and shared accountability across the project lifecycle
Establish processes and systems as necessary to support successful, repeatable project delivery at scale
Contribute to process improvement initiatives, playbook development, and lessons-learned documentation to strengthen Commercial delivery capability over time
Maintain accurate and up-to-date project records in Open Project and Hubspot

Requirements

Bachelor’s degree in Business, Engineering, or equivalent professional experience
Minimum 3 years of project management experience in telecommunications, ISP, construction, utilities, or network infrastructure delivery
Hands-on familiarity with Bulk MDU Internet, Enterprise DIA, and/or Commercial PON (GPON/XGS-PON) deployment projects
Demonstrated experience managing the full post-contract delivery cycle: permitting, OSP/drop construction, CPE procurement, and installation
Proven vendor management skills — sourcing, contracting, performance management, and dispute resolution
Experience managing purchase orders, vendor NTP processes, and multi-vendor approval workflows in a capital project environment
Demonstrated ability to track and control project spend against approved budgets, including variance analysis and overage prevention
Strong program management skills with the ability to coordinate and schedule multiple long-term projects simultaneously
Strong data, metrics, and analysis skills
comfortable with progress tracking, reporting, and escalating issues to senior management when necessary
Excellent written and verbal communication skills
able to converse at both a technical and business level with customers, leadership, and field crews alike
Strong customer focus and empathy
committed to delivering an outstanding experience at every touchpoint
Proficiency with project management tools (e.g., Open Project, Google Suites, and Hubspot platforms)
Ability to work effectively in a fully remote setting with minimal supervision
Willingness to travel if needed

Nice to have

PMP certification or equivalent project management credential
Experience with GIS/OSP design tools, structured cabling, and permitting portals
Familiarity with NESC, local ROW, and utility make-ready processes
Comfort working in a start-up-style environment within a larger organization — adaptable, self-directed, and energized by building new processes

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Commercial Project Manager - Enterprise MxU

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