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Commercial Process Manager

United Kingdom 45000.00 GBP / Year · Job Posted March 04, 2026
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Job Description

We are seeking a proactive, customer-focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success. This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.

Job Responsibility

  • Enhancing customer experience through gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery
  • Monitoring and measuring customer satisfaction metrics to drive continual improvement
  • Analysing customer onboarding and services processes and devising and implementing efficient processes to improve the customer journey
  • Preparing reports and presentations for management to communicate findings and progress where process performance improvements have been identified and implemented

Requirements

  • Proactive, customer-focused and experienced
  • High level of integrity
  • Drive, confidence and resilience
  • Collaborative mindset
  • Exceptional attention to detail
  • Passion for data analysis
  • Commitment to delivering and enhancing customer experience
  • Previous experience of making objective decisions and developing original ideas
  • Proven use of process mapping and project management tools
  • Ability to adapt to changing customer needs and business environments
  • Must be able to pass criminal record, personal credit and ID checks
  • Must have verifiable 5-year employment/unemployment/educational history

Nice to have

Familiarity with Lean Six Sigma methodologies or other process improvement frameworks

What we offer

  • 33 days holiday per year (including bank holidays)
  • Life Assurance
  • Employee Assistance Programme (EAP)
  • A safe and supportive culture
  • MyRewards – over 3000 discounts for everyday life
  • Pension scheme
  • Cycle to Work scheme
  • Progression opportunities
  • Procedural security training and support

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