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Commercial Planning Manager

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Northampton ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join the Strategy team to develop strategic plans in collaboration with the Executive Leadership Team. You'll set the Environmental, Social, and Governance (ESG) strategy to ensure sustainable growth and alignment with ESG standards, positioning Barclays for long-term success.

Job Responsibility:

  • Drive commercial outcomes across Customer Care, partnering closely with channel owners who retain P&L accountability
  • Lead cross‑functional commercial delivery squad for Customer Care (channels, performance, data, product, marketing, controls) to translate commercial opportunities into executed and optimised activity across branch and contact centre
  • Design and run campaign test‑and‑learn cycles, using data to shape recommendations on audience, offer, channel mix, timing and capacity
  • Act as a key commercial partner to channel P&L owners, providing insight, challenge and evidence‑based recommendations to support prioritisation and investment decisions
  • Build clear, data‑led cases for action — helping channel leaders decide what to start, scale, pause or stop based on impact and feasibility
  • Embed a ‘sales through service’ mindset, ensuring campaigns feel relevant and valuable to customers while supporting channel‑level commercial objectives
  • Drive the successful implementation and commercial realization of the bank's strategic goals, ensuring alignment with market trends and delivering sustained financial performance
  • Understanding and interpretation of the bank's overall strategic objectives and translate them into concrete action plans for specific business units and functions
  • Development of detailed implementation roadmaps, outlining key initiatives, timelines, resource allocation, and performance metrics
  • Development and implementation of robust commercial models for new initiatives and ventures, ensuring financial viability and profitability
  • Identification and analysis of potential risks and opportunities, providing insights and recommendations for strategic decision-making
  • Development and implementation of effective change management strategies to facilitate the adoption of new initiatives and processes

Requirements:

  • Proven experience driving and optimising commercial campaigns, with clear evidence of delivered uplift
  • Strong understanding of campaign effectiveness — targeting, conversion, channel suitability, operational capacity and measurement
  • Comfortable working hands‑on in delivery and optimisation, not just coordination or governance
  • Highly data‑led, able to translate insight into clear recommendations and trade‑offs
  • Experience partnering with channel, product and marketing leaders in a matrix environment with shared accountability
  • Commercial judgement to balance customer outcomes, growth ambition and operational reality

Nice to have:

  • Knowledge of distribution channels and how they operate in a retail banking or commercial environment
  • A strong commercial mindset, with the ability to translate insights into revenue‑driving actions
What we offer:
  • Focus on wellbeing
  • Unique initiatives to enhance your wellbeing like our colleague allotment
  • Big opportunities
  • The workplace of the future
  • Hybrid working
  • Structured approach to hybrid working

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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