CrawlJobs Logo
Citizens Bank Logo Citizens Bank · IT - Administration

Commercial Ops Client Implementation Project Manager

United States, Johnston Employment contract 123000.00 - 159000.00 USD / Year · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

As the Client Implementation Project Manager, the individual is responsible for leading the end‑to‑end implementation of Treasury Management solutions for Commercial Banking clients. This role serves as the primary implementation owner and client point of contact, partnering closely with Sales, Product, Operations, Technology, and Support teams to deliver a seamless onboarding and go‑live experience. This role is designed to elevate the client implementation experience by combining strong project management discipline, deep treasury solutions knowledge, and a high‑touch, concierge‑style approach to client engagement.

Job Responsibility

  • Lead the end-to-end implementation of Treasury Solutions products for Commercial clients, including planning, configuration, training, testing and go-live
  • Coordinate with internal Citizens teams to align implementation goals and client expectations
  • Act as the primary point of contact for clients throughout the implementation project life cycle – from kick-off through go-live
  • Review deliverables, validate configurations and ensure solutions meet business and technical acceptance requirements
  • Manage multiple concurrent implementations, ensuring adherence to scope, timeline and budget
  • Build relationships across various teams (Product, Sales, Support, Onboarding & Implementation SMEs) to facilitate seamless solution delivery
  • Manage updates per client requirements
  • Maintain up to date project documentation for internal and client communications throughout implementation
  • Monitor project milestones and update schedules to reflect implementation progress
  • Escalate delays or roadblocks to relevant stakeholders and drive resolution
  • Continuously manage and exceed client expectations
  • Proactively identify risks, manage concerns and ensure a high level of customer experience

Requirements

  • Strong implementation or project management experience in finance, technology, software or ERP software
  • Solid understanding of Treasury Management banking solutions and operations
  • Strong, proven high level of customer service
  • Excellent communication, stakeholder management and problem-solving skills
  • Outstanding organizational skills, detail oriented, and ability to balance multiple sophisticated relationship/projects simultaneously in a fast-paced environment
  • Experience working with Mid-market and Mid-corporate commercial segment preferred
  • Ability to collaborate and partner with internal and external cross-functional teams for seamless implementation of clients’ solutions resulting in high client satisfaction
  • Ability to manage multiple priorities and deliver results in a deadline-driven environment
  • Ability to travel 30+% of time
  • Bachelor’s degree in business, Finance, Accounting, Information Technology or related field
  • PMP certification highly preferred
  • Strong understanding of project lifecycle methodologies (Waterfall, Agile)

Nice to have

  • Experience working with Mid-market and Mid-corporate commercial segment preferred
  • PMP certification highly preferred

What we offer

  • competitive pay
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
  • paid time off policy
Citizens Bank - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Commercial Ops Client Implementation Project Manager

8 matching positions

Technical Account Manager

We’re looking for a Technical Account Manager to join our team in London. You wi...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blis.com Logo
Blis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ideally 2+ years of industry experience, preferably within programmatic and/or mobile
  • Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
  • Possesses a strong understanding of client and programmatic success metrics
  • Has excellent organizational and time management skills to juggle multiple tasks
  • Strong Excel and PowerPoint skills
  • Ability to problem solve and analyse data sets from various platforms
  • Technically savvy with commercial acumen
Job Responsibility
Job Responsibility
  • Be a Client Solutions Expert
  • In partnership with clients, identify, create, and implement solutions hit their key objectives
  • Consult and educate our clients on product solutions and best practices
  • Analyse data and insights to guide strategy and implementation of our solutions
  • Account Management
  • Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
  • Provide weekly reporting for clients
  • illustrating the outcomes of their investment
  • Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
  • Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
  • Fulltime
Read More
Arrow Right

Maintenance Supervisor

In coordination with Project Management and Supervisors, the incumbent will be r...
Location
Location
United States , Wantagh
Salary
Salary:
105000.00 - 120000.00 USD / Year
veolianorthamerica.com Logo
Veolia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED is required. Bachelor’s degree (or equivalent experience) in Mechanical or Electrical Engineering, Construction Technology, Maintenance/Asset Management, or related fields is required. Advanced/Upper-Level 5+ years’ experience in Industrial or Commercial facilities repairs and maintenance. Experience in related trade positions. No physical restrictions that would prevent them from performing physical labor. Excellent reading, math, writing, scientific, and verbal communication skills. Excellent organizational, scheduling, and prioritizing skills and abilities. Ability to read and interpret data from maps, engineering drawings, blueprints, gauges and graphs. Ability to understand/execute written and oral instructions, read/understand complex technical instructions. Ability to interpret service manuals and drawings and write SOPs. Excellent troubleshooting/problem solving skills, provides input for corrective actions and implements corrective actions as needed. Proficient in Windows, MS Office Suite, Google Workspace OPS, EAM & CMMS, and other computer-based systems. Knowledge of computerized PLC/SCADA systems, DCS control systems, computerized operating data acquisition and historical trending systems pre. Knowledge of normal and abnormal process and equipment conditions and capable of taking appropriate, safe actions. Ability to maintain and repair equipment, have an excellent mechanical aptitude. Ability to operated complex controls, processes, and equipment. Knowledge of the operation, repairs and maintenance of power plant diesel electric generating equipment and related equipment. Knowledge of wastewater treatment plant processes, equipment, and systems preferred. Knowledge of facility HVAC systems and equipment. Knowledge of proper Environmental, Health and Safety policies, procedures, and requirements. Must be capable of being assigned in responsible charge of the facility with the ability to react to unplanned events. Must have the ability to maintain effective working relations with management, supervisors, and staff. Must have the ability to make decisions independently. Proven ability to successfully manage time and prioritize work. Must be able to communicate well with individuals at all skill, knowledge, and experience levels. Must be able to lead by example, train, and mentor all staff and team support personnel. Must have the ability to lead department/team effectively in all situations under any conditions. Must be able to work closely with local contractors and vendors. Must be able to work as a team in a teamwork-oriented environment. Valid NYS Driver’s license and the ability to meet risk management guidelines. Commercial Driver’s License is desirable. Possess a valid NY State Grade 2A or higher Wastewater Treatment License.
Job Responsibility
Job Responsibility
  • Decision-making responsibility for all repairs and maintenance related to the Treatment Plant, equipment, and systems
  • Oversees/conducts the repairs and maintenance of the equipment related to the Treatment Plant and systems
  • Supervises/delegates/oversees facility’s repair and maintenance teams and direct reports
  • Assists Project Management with inventory/cost controls, financial and budgeting requirements
  • Assists Project Management with setup and maintenance of operations, maintenance, and safety programs
  • Assists Project Management with all efforts related to Contract Compliance
  • Assists Project Management to develop a safety culture of focus and engagement at the project to achieve EH&S excellence
  • Assists Project Management with compliance with Business Systems, policies and procedures
  • Assists Project Management with all efforts related to project/corporate and regulatory environmental, health and safety policies and procedures
  • Work closely with client/customer, vendors and contractors ensuring professional, courteous, prompt service and satisfaction
What we offer
What we offer
  • Paid time off policies
  • health insurance
  • dental insurance
  • vision insurance
  • life insurance
  • savings accounts
  • tuition reimbursement
  • paid volunteering
  • employer sponsored 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Technical Account Manager

We’re looking for a Senior Technical Account Manager to join the Client Services...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blis.com Logo
Blis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-6 years of industry experience, preferably within programmatic and/or mobile
  • Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
  • Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams
  • Excellent communication skills
  • written and verbal
  • Possesses a strong understanding of client and programmatic success metrics
  • Works well both within a team and individually
  • Has excellent organisational and time management skills to juggle multiple tasks
  • Strong Excel and PowerPoint skills
  • Ability to problem solve and analyse data sets from various platforms
Job Responsibility
Job Responsibility
  • Be a Client Solutions Expert: In partnership with clients, identify, create, and implement solutions hit their key objectives
  • Consult and educate our clients on product solutions and best practices
  • Analyse data and insights to guide strategy and implementation of our solutions
  • Account Management: Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
  • Provide weekly reporting for clients
  • illustrating the outcomes of their investment
  • Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
  • Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
  • Ensure we meet our client SLAs via top tier account management skills and expertise
  • Project manage the end-to-end 'Client Experience'
  • Fulltime
Read More
Arrow Right

Automation Testing Sr Analyst

The Testing Sr Analyst is a seasoned professional role. Applies in-depth discipl...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 -12 years Testing Analyst experience
  • Familiarity with the Software Development Lifecycle (SDLC) and how Quality Assurance methodology fits into the SDLC
  • Knowledge of relevant operating systems, languages and database tools
  • Knowledge of defect tracking systems and processes
  • including change management
  • Knowledge of automated regression testing tools
  • Experience of testing banking platforms or similar software
  • Ability to work under pressure during tight dead lines
  • Requires methodical approach to testing and problem solving
  • Requires theoretical and analytical skills, with demonstrated ability in planning and operations
Job Responsibility
Job Responsibility
  • Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production
  • Has good retail banking domain expertise in at least one of below areas: Investment - Capital Markets, Mutual Funds, Brokerage, Equity, Insurance and Treasury, Digital - Mobile (IOS and Android), Web (Angular), Banking & Lending – Retail, Term Deposit, Payments, Customer demographics and relationships, Mortgage, Cards – Equal payment plan, Payment features, Rewards, Wallets, Authorization & Fraud, Collections, Onboarding – Customer/Product onboarding
  • Ability to demonstrate E2E testing solutions (UI, Middleware, Backend and API)
  • Ensure that software quality issues and defects are appropriately identified, documented, tracked, and resolved in the repository
  • Collaborate with the software development team and users to ensure software requirements are met
  • Collaborate with Dev-ops/ App teams to Shift left by adopting Test-ops and other emerging testing principles
  • Tests and analyzes a broad range of systems and applications to ensure they meet or exceed specified standards and end-user requirements.
  • Works complex testing assignments.
  • Executes test scripts according to application requirements documentation.
  • Identifies defects and recommends appropriate course of action
  • Fulltime
Read More
Arrow Right

Intermediate Business Analyst

Do you have experience with engaging business and IT stakeholders, understand re...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Experience with engaging business and IT stakeholders, understand requirements for new functionality or changes to existing ones and providing high level and detailed estimates
  • Experience working in agile / iterative delivery teams
  • Proven experience in investigating, analyzing and estimating system applications in large integrated complex environments
  • Experience with all stages of system implementation in complex solutions
  • Experience with agile
  • Excellent analytical, problem solving and decision-making skills
  • Experience with Public Sector I&IT Solutions architecture, application design, quality assurance standards, project delivery methodologies, and practices
  • Demonstrated knowledge of Public Sector applications, databases and systems while developing cross cluster, multi-year business solutions including knowledge of Commercial off the Shelf product implementations with third party vendors
Job Responsibility
Job Responsibility
  • Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs
  • Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements
  • Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization
  • Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined
  • Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches
  • Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies
  • Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives
  • Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
  • Conducts business modeling
  • use case modeling
What we offer
What we offer
  • Earn a competitive rate within the industry
  • Location: 5 days onsite
  • Potential for extension
  • Fulltime
!
Read More
Arrow Right

Retail Operations Specialist

BOUTIQUE DAILY OPERATIONS & CONTROL: Ensure the implementation of retail routine...
Location
Location
Korea, Republic of , Seoul
Salary
Salary:
Not provided
audemarspiguet.com Logo
Audemars Piguet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferably, bachelor’s degree in business administration or luxury service-related field
  • At least 3-5 years in retail business & luxury industry preferably in retail related environment
  • Knowledge of luxury retail business & client service
  • Deep knowledge of retail operation systems such as Y2, Salesforce etc.
  • Positive, efficient and proactive communication skills (oral and written)
  • Proficient communication skills in written/verbal English
Job Responsibility
Job Responsibility
  • Ensure the implementation of retail routines, retail operational checks across AP House and boutiques, ensuring compliance with retail policies, procedures and Retail Ops guidelines
  • Act as primary point of contact for boutiques regarding daily operational inquiries and maintenance requests, and commercial facility-related matters
  • Provide first-level support to boutique teams on IT digital tools (Ivalua, Sales Force, M3, etc.)
  • Support the onboarding and training of boutique staff in procedures & retail systems
  • Coordinate uniform distribution for new joiners with vendors and monitor boutique staff’s wardrobe and grooming standards
  • Support follow-up and implementation of HQ projects (e.g. New Openings, Pop-up, etc.)
  • Coordinate with hospitality partners and vendors to curate AP welcome experiences, including gifts and hospitality materials for clients
  • Support the preparation of materials and logistics for internal events and meetings
  • Assist in hospitality training initiatives under the supervision of Retail Ops team and collaborate with stakeholders to develop relevant training programs (e.g. F&B, dining etiquette, luxury lifestyle, etc.)
  • Assist in organizing client events including welcoming and hosting local and international VIP clients (e.g. travel arrangements, hosting, HQ visits)
What we offer
What we offer
  • Audemars Piguet offers a competitive and comprehensive compensation and benefits package above market practices
  • Fulltime
Read More
Arrow Right

Project Engineer

Due to our continued growth, Donley's is seeking a Project Engineer to assist wi...
Location
Location
United States , Richmond
Salary
Salary:
Not provided
donleyinc.com Logo
Donley's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Undergraduate degree in construction management, engineering, or other relevant technical discipline
  • 1-3 years of relevant construction experience (including co-op experience, concrete preferred)
  • Basic understanding of construction document control
  • Strong written and verbal communication skills
  • A strong sense of urgency and a positive, proactive desire to support a broad range of assignments
  • Problem solving and critical thinking skills
  • The ability to interact professionally and effectively with managers, co-workers, subcontractors, and construction craft employees
  • Bachelor’s degree in construction management or engineering or equivalent combination of education and experience
  • 2 or more semesters of co-op or internship experience in commercial construction (concrete preferred)
Job Responsibility
Job Responsibility
  • Safety: Project safety implementation and management in accordance with Donley’s Safety Program
  • Safety Audit Process - walk the jobsite and discuss with field personnel what we can be doing to make the jobsites safer. Conduct a minimum of four SafetyNet audits every month
  • Develop Site Specific Safety Plans with Regional Safety Manager and review monthly with project teams and Safety Manager
  • Other: Proactively review construction documents to identify problems and propose solutions
  • Work with project manager, superintendent and estimating department on subcontractor and supplier bid tab sheets to determine lowest responsible bidder
  • Assist project manager and scheduling personnel in preparation of project and billing schedules
  • updating same throughout project
  • and, analyzing schedules for potential issues
  • Review of shop drawings for accuracy and constructability issues and coordinate with engineering, superintendents and general foremen
  • maintain shop drawing log
What we offer
What we offer
  • Industry Leading Compensation
  • Work Life Balance
  • PTO
  • Bonus Structure
  • Medical Insurance
  • Dental and Vision Insurance
  • FSA or HSA
  • 401K with Company Match
  • ESOP
  • Short and Long Term Disability
  • Fulltime
Read More
Arrow Right

Credit Risk Analytics - Collections and Recovery - Assistant Vice President

The Credit Portfolio Senior Analyst is an intermediate-level position responsibl...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of relevant experience
  • Knowledge of commercial risk analytics
  • Ability to apply credit and risk principles toward business goals
  • Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency
Job Responsibility
Job Responsibility
  • Contribute to the development of new strategies , monitoring and enhancement of existing strategies for collections and recovery
  • Work with stakeholders on implementation , approvals from regulators , partner with Ops for seamless execution of strategies
  • Monitor portfolios and strategies post implementation , and help team understand gap (if any)
  • Work on policy governance and mitigate issues arising due to leakage or policy implementation gap
  • Support all Lobs including PIL and USRB
  • Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, reconciliation, and quality testing
  • Research customer and/or management queries using risk systems and data and support ad-hoc risk policy analyses and projects as required
  • Participate in developing, testing, and optimizing credit policies, ensuring consistency and regulatory compliance, and assist in the implementation of those policies, processes and other related initiatives
  • Manage risk levels for the entire credit spectrum across multiple products and retail formats and prepare risk management presentations for senior management
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Fulltime
Read More
Arrow Right