Commercial Operations Specialist Job at NTT DATA (Bangalore)

Job Description

The Commercial Operations Specialist at NTT DATA is responsible for optimizing business processes and ensuring operational efficiency. This role requires a bachelor's degree in Finance, Commerce, or Business, along with seasoned experience in commercial operations, particularly within a global IT services context. Key responsibilities include financial management, data analytics, and client relationship management. The ideal candidate will possess strong analytical skills, proficiency in MS Excel, and a client-centric approach. Join a diverse and inclusive workplace that values innovation and operational excellence.

Job Responsibility

Identifies, analyses, and optimizes key commercial processes, aiming to improve efficiency, reduces costs, and enhances overall operational effectiveness
Creates and maintains documentation for standardized business processes, ensuring clarity and consistency in operational procedures
Leads or participates in projects related to process optimisation, automation, and efficiency enhancements
Ensures that operational processes comply with industry regulations and internal policies and assess and mitigate risks associated with business operations
May be accountable for the in-life financial and commercial operations of client projects
Assists in financial analysis, budgeting, and forecasting to support sound financial management and cost control
Identifies opportunities for improved profitability and/or increased revenue within the client project
Handles contract amendments or changes and ensuring that all parties adhere to revised terms
Performs any other related task as requested by management

Requirements

Good client relationship management skills and a client-centric approach to post-sales operations
Solid proficiency in financial management, including budgeting, forecasting, and financial analysis
Strong analytical skills and experience using data analytics tools to extract insights from client and financial data
Strong communication and interpersonal skills for interacting with clients and internal stakeholders
Strong negotiation skills are valuable for contract amendments
Solid understanding of the IT services industry, including trends, technologies, and competitive landscape
Strong problem-solving abilities to address client issues and find solutions that meet their needs
Solid proficiency in MS Office applications, especially Excel
Bachelor's degree or equivalent in a relevant field of study (Finance, Commerce, Business)
Relevant certifications preferred
Seasoned experience gained in a Commercial Operations or Business Process Optimization or similar role
Seasoned experience gained in a similar role, preferably within a global IT services organization
Seasoned experience in managing business processes and operations on a global and/or regional scale, considering cultural and regulatory differences
Seasoned track record of working cross-functionally with multiple teams
Seasoned experience with operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, license agreements

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Commercial Operations Specialist

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