Commercial Operations Specialist Job at Stravito

Job Description

Stravito's commercial teams can only move as fast as the systems and data beneath them allow. The Commercial Operations Specialist exists to make our commercial infrastructure reliable, efficient, and scalable, and to ensure teams know how to get the most out of it. This role owns the tools, data quality, and processes that commercial teams depend on every day, and takes responsibility for making sure those teams can use them effectively. AI is raising the stakes. The potential for commercial processes to make customer-facing teams faster and more effective is greater than ever, and it is your responsibility to realize it. At the same time, AI only delivers when the underlying data is right and teams know how to use it. Success means commercial teams trust their systems, know how to use them well, and feel that the operational foundation actively helps them do their best work - and that it keeps getting better.

Job Responsibility

Own the Data: Maintain data hygiene, quality, integrity, and field governance across HubSpot and connected systems
Own lifecycle stage definitions, handover criteria across Sales, CS, and Client Development, and manage lead routing, assignment logic, and rules of engagement across GTM teams
Maintain integration health, sync logic, and data mapping across the commercial tech stack
Own the Visibility: Build and maintain operational dashboards and reports covering pipeline health, ARR, conversion rates, sales cycles
Generate recurring updates on pipeline activity, data quality, and forecast accuracy
Support executive reporting by maintaining reliable underlying data and operational views
Own the Adoption: Onboard and train commercial team members on systems, processes, and best practices. Lead change management when new tools or ways of working are introduced
Monitor adoption and proactively identify opportunities to improve how teams use their tools
Document processes and configurations so knowledge is scalable and accessible
Tools: You are the owner of HubSpot: its architecture, configuration, integrations, and ongoing health. Beyond HubSpot, you work across a broader commercial stack including Fireflies, Planhat, LinkedIn Sales Navigator, Qwillr, and others as the business evolves. You will continuously evaluate whether tools are keeping pace with business needs, and identify where AI can meaningfully improve how commercial teams work.

Requirements

Deep HubSpot expertise
A track record of setting up and working with operational systems others can rely on
Comfort driving change and getting buy-in, even when there's resistance
High attention to detail and genuine pride in data quality
A habit of reaching for AI and scalable solutions over one-off fixes
Experience working cross-functionally with Sales, Marketing, CS, and Finance

What we offer

Remote-first and globally spread team
Company events a couple of times each year
Fun, collaborative environment
Zero micro-management
Encouraged to cultivate your own processes
Giving and receiving feedback for improvement
Competitive compensation package
Possibility of working with cutting-edge technology in our industry (such as GenAI)
Part of simplifying the professional lives of many

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Commercial Operations Specialist

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