Commercial Operations Specialist

• Ensure the management and monitoring of commercial cycle operations, namely contracting, billing and collections processes, guaranteeing operational efficiency, service quality and regulatory compliance
• Define, monitor and analyse operational performance indicators — KPIs — ensuring activity control, identification of deviations and implementation of corrective actions
• Promote and coordinate continuous improvement and operational transformation initiatives, including optimisation, automation and the use of Artificial Intelligence and advanced analytics solutions, aimed at increasing operational efficiency and service quality
• Coordinate and monitor developments in the commercial system, from the definition of functional requirements through to validation and go-live, while ensuring that processes and systems are adapted to legal and regulatory changes and that their operational impact is correctly assessed
• Manage the operational relationship with outsourcing partners, ensuring compliance with SLAs, service levels, quality and efficiency standards
• Ensure the production and analysis of operational reporting and dashboards, supporting decision-making and alignment with the area’s objectives
• Support the resolution of cross-functional operational issues and coordination with different internal stakeholders

• Bachelor's or Master's degree in Management, Economics, Industrial Engineering and Management, or similar fields
• Relevant professional experience in operations or operational transformation in the energy, telecommunications or banking sectors, preferably in customer service, process and/or commercial channel contexts
• Experience or involvement in operational process automation initiatives, such as RPA, scripts, workflows or robotic automation solutions
• Experience or knowledge of SAP IS-U and analytical tools, including Excel and Power BI, as well as data analysis and programming tools such as SAS, Python or similar, will be valued
• Strong analytical skills, results orientation and continuous improvement mindset
• Good communication skills, critical thinking and teamwork
• Autonomy, initiative and ability to operate in demanding operational environments

Experience or knowledge of SAP IS-U and analytical tools, including Excel and Power BI, as well as data analysis and programming tools such as SAS, Python or similar