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Commercial Operations Professionals

https://www.baxter.com/ Logo

Baxter

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Location:
Costa Rica, Heredia

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Category:
-

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

You will play a crucial role in supporting Baxter's channel partners and ensuring magnificent operational execution in a fast-paced, collaborative environment with a best-in-class team. The position includes performing tasks for the Medical Products Division, supporting decisions under the US Hospital Products Division, and solving complex requests received through different sources using tools like Excel, JDEdwards, Cognos, Outlook, and SharePoint.

Job Responsibility:

  • We process the monthly and daily activities via Calendar to ensure compliance with established service level agreements (SLAs)
  • We support and prepare monthly or daily reports as required by the business
  • We use Excel, JDEdwards, Cognos, Outlook, SharePoint usage to resolve requests and/or issues
  • We continuously evaluate current operations to provide innovative ideas to optimize and improve the processes and data visualization in local and Channel Operations activities
  • We are accountable for resolving all errors related to trace and chargebacks, cross-reference errors, PCN errors, payments of incentives/rebates as per volume if required
  • Creation and maintenance of standard operating procedures (SOPs)
  • We collaborate with cross-functional teams to develop and implement channel strategies
  • We assist in handling channel partner relationships and support their operational needs
  • Analyze channel performance data to identify areas for improvement and develop actionable insights
  • We conduct market research and competitive analysis to drive informed decision-making
  • We support the development and execution of marketing and sales initiatives for our channel partners

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Experience in AS400, ERP (JDE Oracle version)
  • Demonstration of key finance proficiencies and qualifications
  • Fully bilingual (English and Spanish), B2 minimum
  • Proficiency in Microsoft Office Suite, particularly Excel
  • Proven track record to work collaboratively in cross-functional teams
  • Strong analytical and problem-solving skills
  • Excellent attention to detail and ability to prioritize multiple tasks simultaneously
  • Strong communication and social skills
What we offer:
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work-life balance

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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