Commercial Operations Lead Job at Owens Corning (Tampa)

Job Description

The Commercial Operations Lead is accountable for sales effectiveness across the commercial organization through disciplined execution, analytics, and business intelligence. The role is responsible for executing the Sales Management Operating System (MOS) by running operating cadence, enabling performance reviews, and reinforcing execution standards established by Sales Operations leadership. In addition, the role owns opportunity and pipeline analytics and customer-level business intelligence for priority accounts, partnering with Sales Leadership to translate insights into clear narratives that support execution, customer engagement, and business reviews.

Job Responsibility

Execute the Sales Management Operating System (MOS) by running the defined operating cadence, preparing standard review materials, and enabling fact-based performance discussions
Reinforce execution standards for opportunity management, including stage definitions, exit criteria, and required data elements that support sales execution
Partner with Sales Leadership to ensure operating reviews focus on execution quality, risks, and corrective actions
Identify patterns, gaps, and breakdowns in execution and escalate insights to Sales Operations Leadership
Own opportunity level analytics and pipeline management, providing visibility into deal health, timing, risk, and coverage versus targets
Analyze pipeline dynamics including conversion, velocity, slippage, and concentration to identify execution strengths and breakdowns
Support pipeline and forecast reviews with clear insights that enable sales leaders to assess confidence and prioritize actions
Integrate opportunity level insights into enterprise planning conversations through close partnership with S&OP
Own and maintain comprehensive business intelligence profiles for the organization's top 20 customers, integrating performance data, historical trends, customer initiatives, and strategic context
Synthesize customer specific insights by combining internal data with inputs from the sales team to develop a shared understanding of customer priorities and dynamics
Partnered with sales leadership and account teams to develop insight driven narratives and materials for key customer meetings and quarterly business reviews
Maintain a regular cadence for refreshing customer profiles and insights aligned to senior level customer engagements
Develop and maintain standardized dashboards, scorecards, and reporting that provide a consistent, trusted view of sales performance
Translate complex data into actionable insights that support coaching, prioritization, and execution decisions
Partner with IT and BI teams to ensure reporting tools, data models, and access effectively support sales execution needs
Elevates the analytical ceiling of the Field Sales Team to better understand their markets & help drive growth in their key markets by developing reporting capabilities
Provide analytical inputs to support territory design, capacity planning, and annual operating plan development in partnership with sales leadership and finance
Support alignment of commercial priorities, resources, and initiatives through data-driven insights
across functions and businesses to maximize business performance and develop capabilities with data for growth
Creates sustainable reporting packages that can be consumed by the field sales audience that will assist in analyzing purchase history, business services used, product inquiries, complaints
all to help understand customer behavior bringing to light opportunities to help build future strategy
Draws insights from internal and external reporting of our indirect & direct customers as it relates specifically to their purchase programs
Develops & analyzes reporting requests from Area Sales Managers, National Account Business Managers, National/Regional/Team Sales Leaders, and Business Units
Manage and analyze the data that the Doors field sales team is collecting around our customers
Generate reporting tools that will provide customer insight or operational changes that will add value to the customer relationship and the use of the CRM
Responsible for the maintenance and management of customer data to ensure data integrity & ensure accurate reporting
Identify, recommend, and implement quality and efficient improvements to CRM processes
Provide support for CRM projects
carrying out the optimization of CRM processes with functional stakeholders

Requirements

Bachelor’s degree with 3+ years of experience in customer success, sales, analytics, or commercial operations roles
Analytical skills with the ability to transform data into insights and actionable recommendations
Experience working with reporting tools and systems such as Excel, Power BI, ERP platforms, or CRM systems (e.g., Microsoft Dynamics)
Experience supporting customer success initiatives, account management, or sales performance
Ability to communicate complex information clearly and effectively to a variety of stakeholders
Experience collaborating across cross-functional teams in a matrixed organization
Organizational skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
Understanding of customer dynamics, sales processes, and commercial performance drivers

Nice to have

Experience supporting Sales Management Operating Systems (MOS) or structured performance management frameworks
Experience working with CRM optimization, data governance, or reporting transformation initiatives
Background in account planning, customer analytics, or revenue optimization
Experience developing or supporting executive-level customer business reviews

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Commercial Operations Lead

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