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Commercial Operation Specialist

Thailand, Bangkok · Job Posted May 28, 2026
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Job Responsibility

  • Maintain a proper & updated e-filing system with regards to orders/sales/customer references
  • Sales coordination which includes and not restricted to updating reference installed base, dealer's pending orders, delivery dates
  • Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers
  • Taking ownership of customers issues and following problems through to resolution
  • Managing end-users/dealers expectation of delivery dates against factory's output dates
  • Handle from the placement of orders, refunds or warranty replacement through to shipment completion
  • Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue
  • Assist in consolidating sales reports, order reports on weekly basis
  • Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers
  • Assist in Contract Management
  • Organize the distributors performance, sell in/out, purchase target and performance letter
  • Sales coordination which includes and not restricted to consolidate & preparation documents/ letter of authorization for the projects or tenders
  • Follow up with HQ service team on any technical issue from dealers
  • Assist Area Managers in organizing of training/workshops, logistics and coordinating with hotels (inclusive of outside Singapore) for suitable sites, venues (if needed)

Requirements

  • Bachelor Degree in Business Administration
  • Minimum of 4 years of experience for customer service, and commercial / production operations is essential
  • Experience in handling international logistics and shipping documents
  • Experience in Distributor Management
  • Proficient in the use of MS office application and knowledge of any MRP system is advantageous (preferably JDE/ SAP)

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