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Commercial Marketing Manager, Broadband Customer Management

United States, Overland Park Employment contract 84200.00 - 151900.00 USD / Year · Job Posted May 15, 2026
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Job Description

The Commercial Marketing Manager is responsible for analyzing and developing strategies that influence revenue, lifecycle and customer retention across T-Mobile’s Broadband portfolio. Requires deep competency across data-driven analysis, pricing strategy, marketing strategy, competitive insights, business management, financial acumen, relationship building & influencing, go-to-market planning, and cross-functional leadership. The Commercial Marketing Manager will partner with Finance, Market Intelligence, Product, Marketing, Program Management, Analytics, and Operations to define and execute strategic vision. This is a high-impact opportunity for a strategic, analytically rigorous, and financially minded professional to identify new solutions, build business cases to drive strategic decisions, and deliver measurable outcomes in a fast-paced environment. This role will primarily own Fiber customer migration, but will also support Fiber and Home Internet disconnect, revenue, and lifecycle analysis as needed.

Job Responsibility

  • Leverage advanced data analytics and business intelligence to develop actionable recommendations that directly inform Fiber customer migration and lifecycle strategy
  • Model business impacts and develop rigorous business cases for strategic initiatives, including price plan recommendations, feature launches, and segment-specific offers
  • Execute comprehensive broadband customer marketing plans in close partnership with pricing, finance, operations, supply chain, product management, analytics, and consumer insights
  • Identify targeted opportunities through segmentation of the customer base, competitive landscape analysis, and business performance data
  • Collaborate with Finance and planning teams to drive successful steering of quarterly subscriber and revenue outcomes
  • Collaborate with marketing partners to develop customer journeys and communications based on data-driven customer segmentation and lifecycle insights
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • Bachelor's degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • 4+ years of Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods
  • Analyzing customer, business, and industry data to drive business performance
  • proficiency with data analysis tools, dashboards, and reporting platforms
  • Business case development and financial modeling to support strategic recommendations
  • Driving strategy cross-functionally across large, matrixed organizations
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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