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Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
Job Responsibility:
Execution of global and regional strategy to deliver an aligned plan to operate with maximum effect within the local market
Overall business delivery and profitable performance
New business and revenue and Gross margin protection and growth
Client thought leadership, retention and growth
Represent all available Collinson International offerings in their market
Evolving and growing the Collinson International business, bringing in new capabilities as the market opportunity and support network allows
Managing the market’s overall commercial and business development efforts, liaising with the rest of the region and the organization globally
Developing the strategy to enhance partnerships with current clients, build business with potential clients, and conduct ongoing assessment of the market landscape and opportunities
Work in line with local, regional, and global business initiatives to achieve market goals and focus
Assist in managing Collinson’s identity and reputation in the market, participating in and engaging in industry forums, groups, and activities, and networking with business prospects
Accountable for the commercial business and provides Market Perspective’ and insights contributing to all global plans
Strategic Planning: In collaboration with appropriate stakeholders, identify growth opportunities in the region to expand the company’s footprint
Review, recommend, formalize and execute the market strategy
Continuously monitor the competitive landscape and adapt strategies accordingly
Market Propositions and Launches: Identify trends and consumer needs for the market supporting the development of group strategies, products, and propositions
Capture market specific client and prospect requirements to share with relevant stakeholders across the business
Work closely with cross-functional teams to translate requirements into tailored propositions
Work closely with Product and Technology, supporting the delivery of products and services while meeting market requirements
Support the successful launch of new offerings onto the market
Strategic Relationships: Identify and execute new strategic relationships to enhance market penetration and expand the company’s reach
Build strong, mutually beneficial relationships with key market stakeholders to drive business development opportunities
Cultivate senior strategic relationships with key decision makers and influencers in key verticals and industry bodies/associations
Business Development: Support market level Business Development targets and goals for group propositions and services
Support and contribute to regional/global pitches and other business development initiatives as required
Account and Client Management: Deliver and grow key client business in line with local, regional, and global strategies
Accountable to lead the appropriate market account teams to drive account relationship development and strategies
Support account teams to execute account level strategies across multiple sectors including credit cards, banks, and airlines
Work with regional and global resources, establishing and adopting best practice account management and business administration for all aspects of business in the market
Team Leadership: Responsible for aligning with global programs and projects and functional priorities, ensuring successful implementation of appropriate company initiatives and tactics, in a matrixed environment, such as performance management, career planning, succession planning, leadership development
Work alongside P&C on recruitment, development, retention, and performance of talent required to support business plans and delivery
Serve as a coach and mentor to local staff, focusing on individual and team effectiveness
Accountable for internal communication, ensuring key messages and communication are cascaded effectively to staff
Requirements:
10+ years of experience in working as a Managing Director, Country Lead or Senior leader in a similar sized global company with a track record of delivering success
In-depth understanding and insights into the consumer and commercial environment in local market
An ability to represent and champion the group proposition with authority, passion, and conviction, garnering high levels respect within the industry
Solid people development and relationship management experience
Experience in working in highly matrixed organizations
Fluency in English, articulate and able to convincingly present complex ideas and concepts in verbal and written form
Strongly demonstrate the following competencies: Negotiation
Flexibility and influential skills
People and client management
Communication and presentation
Solutions-orientation
Curiosity and relationship-building
Ability to assess the market to gauge business opportunities
Nurture current client partnerships, building loyalty and exploring additional business prospects. Track record in establishing strong local partnerships
Well networked in the financial services and travel sectors and with a good understanding of customer engagement
Aptitude and enthusiasm for pitched and consultancy/solutions-based business development with demonstrable experience in landing major clients and projects
Able to provide thought leadership and direction to functional teams thereby leading the development of the market ensuring products and propositions fit the market and are constantly refined as the market, and competitors, evolve their offerings
A dynamic and inspiring senior leader with proven success at managing delivery, performance, and profitability on major projects
Growth and profit focused with a proven ability to develop and maintain clear business processes and practices which facilitate accurate and quality delivery of services
Strong relationship and network manager, able to successfully collaborate with peers, executives, staff and external contacts as part of a global matrix organization
Excellent leadership skills, able to inspire, develop and motivate our people and lead cultural and organisational changes and developments
Excellent sales leadership skills
able to inspire, develop and motivate a commercial team