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Navico Group is looking for a Commercial Marine Specialist to support our global commercial marine customers. This role is ideal for a skilled marine electronics professional who thrives in a fast-paced, customer-focused environment and enjoys solving complex technical challenges.
Job Responsibility:
Serve as a key contact for commercial service operations, helping coordinate service orders, logistics, and technical support
Support customer satisfaction by assisting with escalations, working closely with authorized service agents, and ensuring timely resolution of service issues
Perform remote troubleshooting, document cases in CRM systems, and analyze service trends to improve support quality
Collaborate with internal teams to enhance training materials, service documentation, and operational processes
Requirements:
4+ Year of experience in installation, repair, maintenance, and support of Commercial Marine navigation and communication equipment
Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
High-School Diploma/GED
ABYC, NMEA, and MEI Certified
Mastery of Basic Marine Electronics installation practices
Ability to travel domestically and internationally
Ability to acquire a TWIC (Transportation Worker Identification Credential)
Prior Experience with Navico Support or Simrad On-Board Service
Ability to Lift 50lbs
Nice to have:
FCC: GROL License
GMDSS (DM) License
Bilingual in Spanish and English
Familiar with Navico Gyro Exchange Program
Ability to process Customs Documents and Information for International Return
What we offer:
medical
dental
vision
paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)