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Commercial Marine Specialist

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Herbruck Poultry Ranch

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

57700.00 - 104300.00 USD / Year
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Job Description:

Navico Group is looking for a Commercial Marine Specialist to support our global commercial marine customers. This role is ideal for a skilled marine electronics professional who thrives in a fast-paced, customer-focused environment and enjoys solving complex technical challenges.

Job Responsibility:

  • Serve as a key contact for commercial service operations, helping coordinate service orders, logistics, and technical support
  • Support customer satisfaction by assisting with escalations, working closely with authorized service agents, and ensuring timely resolution of service issues
  • Perform remote troubleshooting, document cases in CRM systems, and analyze service trends to improve support quality
  • Collaborate with internal teams to enhance training materials, service documentation, and operational processes

Requirements:

  • 4+ Year of experience in installation, repair, maintenance, and support of Commercial Marine navigation and communication equipment
  • Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
  • High-School Diploma/GED
  • ABYC, NMEA, and MEI Certified
  • Mastery of Basic Marine Electronics installation practices
  • Ability to travel domestically and internationally
  • Ability to acquire a TWIC (Transportation Worker Identification Credential)
  • Prior Experience with Navico Support or Simrad On-Board Service
  • Ability to Lift 50lbs

Nice to have:

  • FCC: GROL License
  • GMDSS (DM) License
  • Bilingual in Spanish and English
  • Familiar with Navico Gyro Exchange Program
  • Ability to process Customs Documents and Information for International Return
What we offer:
  • medical
  • dental
  • vision
  • paid vacation
  • 401k (up to 4% match)
  • Health Savings Account (with company contribution)
  • well-being program
  • product purchase discounts
  • annual discretionary bonus

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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