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Reporting to the Chief Customer Officer, the Commercial Manager – Customer sits at the intersection of strategy, finance, sales and customer performance. This is a role for someone who can operate confidently at pace – providing sharp commercial insight, identifying strategic and financial levers, managing risk, and enabling confident decision-making across the Customer function. This is a visible role where strategic thinking must be matched by hands-on execution. You will challenge assumptions, bring clarity to complexity and drive measurable commercial impact.
Job Responsibility:
Identify, analyse and influence the key commercial drivers underpinning revenue and margin performance
Develop and refine sales and commercial models, including forecasting, pricing and demand optimisation
Provide robust commercial insight, scenario modelling and performance monitoring to support disciplined decision-making
Identify strategic and commercial risks and opportunities, proactively recommending interventions
Lead or support negotiations and commercial partnerships that strengthen performance outcomes
Translate complex data into clear, commercially sound recommendations for senior leadership and Board reporting
Act as a trusted advisor to the CCO, supporting leaders across the Customer function to lift capability and drive stretch performance
Requirements:
Proven experience in a senior commercial, strategy, finance or performance role within a dynamic, growth-focused organisation
Very strong business acumen, with the ability to identify and pull the commercial levers that drive performance
Demonstrated experience assessing and managing commercial risk while unlocking opportunity
Advanced capability in forecasting, modelling and financial analysis
Experience influencing senior leaders and contributing to Board-level insight and reporting
Strength in negotiation and commercial partnership management
A collaborative leadership style that supports peers and enables executive decision-making