Commercial Manager

• Accountable for leading the store commercial team, Selling, Com-In and Logistics and working in collaboration with the Food and Customer Relation team to secure a seamless and omnichannel shopping experience
• Create, deliver and lead the omnichannel commercial action plan and the commercial calendar for the store taking input from the team and the matrix managers to ensure the store supports the achievement of the agreed goals for the country maximizing sales and generating sustained long- term profitability
• Drive sales and optimize profitability in the store using the knowledge of the range, local market, competition and customers
• Contribute interdependently to the creation and implementation of the store business plan with knowledge of people's life at home, of your local market potential and consumer shopping behaviors
• Ensure that customer insights are translated into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way
• Ensure a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions and commercial calendar
• Initiate and facilitate all the processes of the working method for presenting the IKEA range that lead the store team to a relevant, sustainable and inspiring range presentation, an optimal store layout and effective and efficient store communication
• Responsible for identifying, recruiting and developing talent to secure a diverse, competent, high performing team and future succession
• Ensure that the team works in compliance with the IKEA code of Conduct and the IKEA Employment Standards
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of coworkers and customers
• Ensure you have the right number of co-workers in the right place at the right time to run the store successfully and ensure co-workers are ready and available to serve customers and help them to buy
• Ensure your team members understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers
• Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels
• Follow up your financial goals, KPIs and costs, and act on deviations
• Secure a competent and high-performing team and team leader who inspire and empower every coworker to recognize and understand their contribution

• 3-5 years of experience in a retail leadership role, preferably as a store manager
• Mobility - relocation within India
• Collaborative mindset
• Ability to work in flat hierarchies
• Additional advantage: Passion for home furnishing and improving everyday life at home

Passion for home furnishing and improving everyday life at home